App not working?

We're really sorry you're experiencing issues with your Olio app. While there are hundreds of potential reasons an app might have errors, we’re here for you — let’s fix it together.

This page includes help with:

✅ App status

🐞 Known bugs

🛠️ What to do if you find a bug

🧹 How to clear your cache

📱 App Status

All systems are operational:

✅ Olio app (Android)

✅ Olio app (iOS)

✅ Volunteer Hub (Web)

🐛 Bugs

💬 For the latest updates on known bugs, please check the in-app Forum (Olio Announcements Category).

We post real-time updates there, so you're always in the loop!

🔧 Troubleshooting Tips

If your app is running slowly, freezing, or behaving strangely, try the following steps:

1️⃣ Check you’re using the latest version

Go to the App Store or Google Play and search for Olio.
You can also check your current version by opening the app, tapping the ☰ menu, and going to Account.

2️⃣ Clear your cache

On iPhone:

Open your Settings.
Scroll down and tap Olio.
Look for Clear cache and toggle it off/on if available.

On Android:

Open Settings > Storage > Internal Storage > Cached Data.
Tap OK when prompted to clear cached data.

Or, within the Olio app:

Tap the ☰ menu in the top right
Go to Account
Scroll down to ‘Clear cached data’

3️⃣ Still having issues?

Please click the ‘Contact Us’ button on this page to submit a bug report. Don’t forget to include screenshots if you can — they really help us! 🙏

❓ Need more help?

Check our FAQs for additional troubleshooting tips and helpful answers.