App not working?

We're really sorry you're experiencing issues with your Olio app. There are hundreds of different reasons an app may have errors but stick with us. Have a look at the issue you're experiencing to find any suggestions.

This page contains information on:

1. App status

2. Bugs 

 💡Recently fixed 
📲 In-app bugs 
🛒 Collection bugs 

3. What to do if you find a bug

1. App Status

2. Bugs

If your app is functioning slowly, freezing or malfunctioning, please try to clear your cache (within My Account in the ≡  menu), or reinstall the app. 

📲 In-app bugs

🐛  App crashing/ functioning slowly.

We have 2 confirmed issues:

• If you are a Samsung user and your operating system is Android 13, then you will have Grammarly keyboard installed by default and this might cause you issues when typing. 
• We advise you to turn off Grammarly by following this guide:

Click here to turn off Grammarly for Olio

Status: Fixed ✅

• App crashes due to uploading a photo while adding a listing. 

Status: Investigating 🔍

🐛  Messages & Conversations

Status: Investigating 🔍

• Messages can change from "read" to "unread" unexpectedly.
• Conversations are not always shown in the expected order (most recent).

🐛  Notifications

Status: Investigating 🔍

• For some iPhone users, notifications will not make a sound.
• Receiving a notification but the listing doesn't show.
  • You will need to change your search settings to show the appropriate distance & the newest first

🛒 Collection bugs

🐛    Copy function may sometimes fail

Status: Investigating 🔍

• When copying a listing the second item is not visible

🐛    Pausing collection slots does not work properly 

Status: Investigating 🔍

🐛    Server error when trying to claim a one-off collection 

Status: Fixed ✅

3. What should I do if I think I find a bug? 

1️⃣  Check that you have the very latest version of the app 

2️⃣  Clear your cache (via My Account in the ≡ menu).

📱To check you have the latest version, visit the App Store or Google Play and find the Olio app. You can also find out what version you're on by tapping the  ☰ three horizontal lines at the top of the app and going to the 'Account' section. Please note: Android releases are available immediately, whereas iOS updates can take several days before they become available.

If this doesn't work, please submit a bug report via the '' Need more help?'' button on this page. Please include screenshots where possible.