App not working?

We're really sorry you're experiencing issues with your Olio app. There are hundreds of different reasons an app may have errors but stick with us. Have a look at the issue you're experiencing to find any suggestions.

This page contains information on:

1. App status

2. Bugs 

 πŸ’‘Recently fixed 
πŸ“² In-app bugs 
πŸ›’ Collection bugs 

3. What to do if you find a bug

1. App Status

All systems are operational

βœ…  Olio app (Android)

βœ… Olio app (iOS) 

βœ… Volunteer Hub (Web)

Olio systems are constantly monitored and any issues will be reported here. If you are having trouble with your app, please see below.

Latest app version - v2.117.2

2. Bugs

If your app is functioning slowly, freezing or malfunctioning, please try to clear your cache (within My Account in the β‰‘  menu), or reinstall the app. 

πŸ“² In-app bugs

πŸ›  App crashing/ functioning slowly.

We have 2 confirmed issues:

  • If you are a Samsung user and your operating system is Android 13, then you will have Grammarly keyboard installed by default and this might cause you issues when typing. 
  • We advise you to turn off Grammarly by following this guide:

Click here to turn off Grammarly for Olio

Status: Fixed βœ…

  • App crashes due to uploading a photo while adding a listing. 

Status: Investigating πŸ”

πŸ›  Messages & Conversations

Status: Investigating πŸ”

  • Messages can change from "read" to "unread" unexpectedly.
  • Conversations are not always shown in the expected order (most recent).

πŸ›  Notifications

Status: Investigating πŸ”

  • For some iPhone users, notifications will not make a sound.
  • Receiving a notification but the listing doesn't show.
    • You will need to change your search settings to show the appropriate distance & the newest first

πŸ›’ Collection bugs

πŸ›    Copy function may sometimes fail

Status: Investigating πŸ”

  • When copying a listing the second item is not visible

πŸ›    Pausing collection slots does not work properly 

Status: Investigating πŸ”

πŸ›    Server error when trying to claim a one-off collection 

Status: Fixed βœ…

3. What should I do if I think I find a bug? 

1️⃣  Check that you have the very latest version of the app 

2️⃣  Clear your cache (via My Account in the β‰‘ menu).

πŸ“±To check you have the latest version, visit the App Store or Google Play and find the Olio app. You can also find out what version you're on by tapping the  ☰ three horizontal lines at the top of the app and going to the 'Account' section. Please note: Android releases are available immediately, whereas iOS updates can take several days before they become available.

If this doesn't work, please submit a bug report via the '' Need more help?'' button on this page. Please include screenshots where possible.

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