Acceptable Use Policy

Our Acceptable Use Policy details the actions Olio may take if a user does not comply with or breaches any of our Terms and Conditions or behaves in one or more of the following unacceptable ways:

General Conduct

  • Submitting or displaying content/ behaviour that threatens, abuses or invades another's privacy, causes annoyance, needless anxiety or harassment to any other person (including, but not limited to) other users, and/or Olio’s employees or contractors 
  • Prejudice of any kind towards any person, other users and/or Olio’s employees or contractors
  • Using the app for dating
  • Using the app or collecting items  if you are under 18 years old
  • Having more than one account
  • Impersonating other users or Olio admins
  • Using an Olio branded profile photo
  • Referencing working for Olio in a profile description

Low Ratings

  • Receiving Consistently Low Ratings: Olio will suspend a user’s Account if a user receives 3 low ratings (less than 3*) in a 30 day period AND that user’s average rating over those 30 days is less than 3*

Conduct while requesting, buying or collecting listings

  • Causing damage to other users’ property
  • Repeatedly requesting Items and not showing up to collect them
  • Trying to collect an Item outside of the agreed time period or arriving to collect Items without prior agreement
  • Sending another person to collect without letting the other Olioer know
  • Not respecting other users’ decisions if they decide to share the Items with someone else
  • Requesting postage or delivery of Items

Conduct while volunteering as a Food Waste Hero

  • Contacting the head office staff of Olio's partnering businesses to report an issue. Doing so is against the agreed process and will not result in your issue being resolved. It may also harm Olio's relationship with its partners
  • Breaking our food safety guidelines

Adding Listings

  • Listing Items that are prohibited by Olio. Guidance on prohibited Items is provided on this Olio help page
  • Requesting payment or donations for Items that are listed as free


  • Stealing from other users
  • Taking an item which is allocated for another user
  • Reselling Items donated by the Food Waste Hero programme or Items that are expressly not for resale

Food Safety

  • Poor personal or home hygiene that puts other users at a health risk
  • Selling food


  • Scamming or being dishonest with any person, other users, and/or Olio’s employees or contractors
  • Setting up and actively using multiple Accounts
  • Spamming any person, other users, and/or Olio’s employees or contractors: this includes unauthorised advertising or promotional material


  • Insisting that other users provide personal information such as phone numbers or email addresses
  • Sharing another user’s information, such as their home address or contact details without their permission

 Intellectual property

  • Infringing any of Olio’s intellectual property rights, including, but not limited to, any registered or unregistered trademarks owned by Olio or its licensors.
  • Copying or re-selling parts of the App and/or Service
  • Using any information presented on the App, Service or provided to a user by Olio for any commercial purposes

Actions Olio may take

  • Altering or Deleting Content if such content is incorrect or contrary to any of Olio’s policies. This includes all user Submissions and any other content, listings, posts, comments and messages.
  • Recording complaints: Olio may record complaints made by community members on a user’s profile in cases where accusations are made but without significant supporting evidence. No action will be taken, however, Olio reserves the right to escalate into a formal penalty if multiple complaints of a similar nature are received.
  • Warning: This is like a yellow card. Olio may issue a warning to a user in cases where behaviour can be corrected. The first warning will be issued to a user via email. A second warning will result in a suspension or ban of the user’s Account.
  • Suspension: This is like a time-out. A user’s Account may be suspended by Olio for breaking rules or for receiving consistently low ratings. Suspension means that the user will be unable to use the core functions of the App for a 30-day period. This includes adding or requesting listings, as well as commenting or posting in the forum. 
  • Account/User Ban: This is like a red card. For serious or repeated breaches of the rules, Olio has the option to permanently block a user’s account in the App. In this case, Olio will retain part or all of the user’s data to ensure that a particular user cannot sign up to the App again.
  • Food Waste Hero specific penalties: Suspensions & Bans can be issued to FWH volunteers preventing them from taking part in the volunteer program but still allowing them to use the app.
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