Acceptable Use Policy

Our Acceptable Use Policy details the actions Olio may take if a user does not comply with or breaches any of our Terms and Conditions or behaves in one or more of the following unacceptable ways:

General Conduct

Submitting or displaying content/ behaviour that threatens, abuses or invades another's privacy, causes annoyance, needless anxiety or harassment to any other person (including, but not limited to) other users, and/or Olio’s employees or contractors 

Prejudice of any kind towards any person, other users and/or Olio’s employees or contractors

Using the app for dating

Using the app or collecting items  if you are under 18 years old

Having more than one account

Impersonating other users or Olio admins

Using an Olio branded profile photo

Referencing working for Olio in a profile description

Low Ratings

Receiving Consistently Low Ratings: Olio will suspend a user’s Account if a user receives 3 low ratings (less than 3*) in a 30 day period AND that user’s average rating over those 30 days is less than 3*

Conduct while requesting, buying or collecting listings

Causing damage to other users’ property

Repeatedly requesting Items and not showing up to collect them

Trying to collect an Item outside of the agreed time period or arriving to collect Items without prior agreement

Sending another person to collect without letting the other Olioer know

Not respecting other users’ decisions if they decide to share the Items with someone else

Requesting postage or delivery of Items

Conduct while volunteering as a Food Waste Hero

Contacting the head office staff of Olio's partnering businesses to report an issue. Doing so is against the agreed process and will not result in your issue being resolved. It may also harm Olio's relationship with its partners

Breaking our food safety guidelines

  Adding Listings

Listing Items that are prohibited by Olio. Guidance on prohibited Items is provided on this Olio help page

Requesting payment or donations for Items that are listed as free

  Theft

Stealing from other users

Taking an item which is allocated for another user

Reselling Items donated by the Food Waste Hero programme or Items that are expressly not for resale

  Food Safety

Poor personal or home hygiene that puts other users at a health risk

Selling food

  Scams

Scamming or being dishonest with any person, other users, and/or Olio’s employees or contractors

Setting up and actively using multiple Accounts

Spamming any person, or other users, and/or Olio’s employees or contractors: this includes unauthorised advertising or promotional material

  Privacy

Insisting that other users provide personal information such as phone numbers or email addresses

Sharing another user’s information, such as their home address or contact details without their permission

  Intellectual property

Infringing any of Olio’s intellectual property rights, including, but not limited to, any registered or unregistered trademarks owned by Olio or its licensors.

Copying or re-selling parts of the App and/or Service

Using any information presented on the App, Service or provided to a user by Olio for any commercial purposes

  Actions Olio may take:

Altering or Deleting Content if such content is incorrect or contrary to any of Olio’s policies. This includes all user Submissions and any other content, listings, posts, comments and messages.

Recording complaints: Olio may record complaints made by community members on a user’s profile in cases where accusations are made but without significant supporting evidence. No action will be taken, however, Olio reserves the right to escalate into a formal penalty if multiple complaints of a similar nature are received.

Warning: This is like a yellow card. Olio may issue a warning to a user in cases where behaviour can be corrected. The first warning will be issued to a user via email. A second warning will result in a suspension or ban of the user’s Account.

Suspension: This is like a time out. A user’s Account may be suspended by Olio for breaking rules or for receiving consistently low ratings. Suspension means that the user will be unable to use the core functions of the App for a 30 day period. This includes adding or requesting listings, as well as commenting or posting in the forum. 

Account/User Ban: This is like a red card. For serious or repeated breaches of the rules, Olio has the option to permanently block a user’s account in the App. In this case, Olio will retain part or all of the user’s data to ensure that particular user cannot sign up to the App again.