Listings notifications

Historically, Olio-ers who've completed 7 pickups in 7 days received a 1 hour delay on viewing, and being notified about, new listings. The aim of this was to ensure newbies had a better chance of successfully requesting and experiencing the Olio magic.

As of February 2024, we’re working on a fairer way to achieve this, and so we have retired the 7x7 notification delay. 

The new approach we’re developing will be a dynamic system that affects free food listings only. The new delays will consider both the number of pickups a user has had recently, as well as their star rating, plus additional factors. For example, a user with a high star rating and fewer pickups will be prioritized ahead of a user with lots of pickups and a low star rating. 

This new approach means members of the Olio community will see listings at slightly different times - very similar to how content is displayed on other digital platforms. The delays will range from zero (the vast majority of Olio-ers), to a few minutes, and up to a maximum of 1 hour (for a tiny number of people); and this will be dynamically changing all the time.

The maximum delay experienced by a user for a FWH listing will be 15 minutes. No delay will apply to FWH listings added to the app after 10pm.

Squad Captains will also be exempt from any delay so they can see their squad’s listings immediately, and provide support if needed. 

As with all major features we develop this will be tested carefully and we will keep a close eye on our core metrics such as pickup arranged rate, pickups per listing and requests per listing. It is also a system that we will continue to develop and refine over time.