Disappearing or missing messages

Why are certain messages or conversations missing from my inbox?

There are several possible reasons for missing messages:


  1. Archived or Saved for Later: Messages may have been archived. To access archived messages, follow these steps:
    • Go to the Messages section of the app.
    • Tap the 'filter' icon in the top left-hand corner.
    • Tap 'Include archived messages'.
    • Return to your messaging inbox to view all archived messages. To archive a conversation, swipe left on the conversation from within the messages inbox
  2. Multiple Accounts: You might have logged into the wrong account. To switch accounts:
    • Tap the menu icon (≡).
    • Go to Account and then log out.
    • Log in again with your other account details. (No need to sign up again)
  3. Other User Deleted Account: If you cannot find the message, it's possible the other user deleted their account, especially with new accounts. We recommend checking a user's profile before sharing messages.
  4. Blocking: If either user has blocked the other, messages will disappear, and neither user can see each other's listings, posts, or comments. Blocking works both ways.
  5. Item Removed for Non-Compliance: The item might have been removed for not adhering to Olio rules. 🚫
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