🙋 For site/store colleagues
📝Partners Issue Report Form
The Issue Report Form is the fastest way to tell us about a problem, such as a missed collection, a change of details, a technical issue, or an issue with a volunteer.
You can find it in two places: on your Olio Collect page, and on the Partner Hub dashboard.
Please note: Your business might use a different route. See the breakdown below for how each business should report.
Issue Report Form on the Olio Collect page
🏢 How to report, by partner
Business | How to report an issue |
Tesco | Store to report through their Tesco head office contact, who passes it to Olio
|
Sainsbury's | Store to report through their Sainsbury’s head office contact, who passes it to Olio |
Iceland | Use the Issue Report Form on your Olio Collect page |
Pret A Manger | Use the Issue Report Form on your Olio Collect page |
Booker | Use the Issue Report Form on your Olio Collect page |
Whole Foods Market | Use the Issue Report Form on your Olio Collect page |
Boots | Use the Issue Report Form on your Olio Collect page |
Central England Co-op | Use the Issue Report Form on your Olio Collect page |
Foodservice: Education, Business & Industry, Defence & Government and Healthcare
| Use the Partners Issue Report Form on your Olio Collect page or the Partner Hub |
🙋 For Food Waste Heroes: what to tell a store
If a store asks how to reach Olio, find their business in the table above and share the route listed for them. You don't need to share anyone's personal email. Most stores can report using the Issue Report Form on their Olio Collect page or the Partner Hub, while some (like Tesco and Sainsbury's) report through their own head office instead.
If you can't see their business in the table, point them to the Partners Issue Report Form.
❓For stores: no access to Olio Collect or the Partner Hub?
Please raise your issue through the Partners Issue Report Form and we will get back to you as soon as possible.