🙋 For site/store colleagues
📝Partners Issue Report Form
The Issue Report Form is the fastest way for stores to tell us about a problem, such as a change of closing times, a technical issue, or an issue with a volunteer.
This Issue Report Form can be found in two places: on your Olio Collect page, and on the Partner Hub dashboard.
Please note: Some businesses might use a different route. See the breakdown below for how each business should report.
Issue Report Form on the Olio Collect page
🏢 How to report, by partner
Business | How to report an issue |
Tesco | Store to report through their Tesco head office contact, who passes it to Olio
|
Sainsbury's | Store to report through their Sainsbury’s head office contact, who passes it to Olio |
Iceland | Use the Issue Report Form on your Olio Collect page |
Pret A Manger | Use the Issue Report Form on your Olio Collect page |
Booker | Use the Issue Report Form on your Olio Collect page |
Whole Foods Market | Use the Issue Report Form on your Olio Collect page |
Boots | Use the Issue Report Form on your Olio Collect page |
Central England Co-op | Use the Issue Report Form on your Olio Collect page |
Foodservice: Education, Business & Industry, Defence & Government and Healthcare
| Use the Partners Issue Report Form on your Olio Collect page or the Partner Hub |
🙋 For Food Waste Heroes: what to tell a store
If a store asks how to reach Olio, find their business in the table above and share the route listed for them.
If you can't see their business in the table, point them to the Partners Issue Report Form.
❓For stores: no access to Olio Collect or the Partner Hub?
Please raise your issue through the Partners Issue Report Form and we will get back to you as soon as possible.
‼️Why do we need the site/store to report an incident?
We know it can be frustrating when you see something go wrong at a store and want to help put it right.
However, when an issue happens between a store and a FWH, we need to hear it from the store directly rather than through someone else.
Reports passed on second-hand don't give us the full picture, can be open to malicious reporting, and acting on them wouldn't be fair to everyone involved.
Reporting directly is also part of our agreement with partners. That's why the best way you can help is to show the store how to get in touch, using the routes above.