# Olio Help Center

> Tips and answers from the Olio team

## English

### About Olio

- [Why does Olio exist, and what are our values?](https://help.olioapp.com/en/articles/12138900-why-does-olio-exist-and-what-are-our-values.md)
- [Where does the name "Olio" come from?](https://help.olioapp.com/en/articles/12139475-where-does-the-name-olio-come-from.md)
- [Who are Olio's founders?](https://help.olioapp.com/en/articles/12139926-who-are-olio-s-founders.md)
- [Becoming an Olio Supporter](https://help.olioapp.com/en/articles/12140082-becoming-an-olio-supporter.md)
- [How does Olio make money?](https://help.olioapp.com/en/articles/12148782-how-does-olio-make-money.md)
- [Olio Partnerships](https://help.olioapp.com/en/articles/12148831-olio-partnerships.md)
- [How can I find you on social media?](https://help.olioapp.com/en/articles/12148838-how-can-i-find-you-on-social-media.md)
- [Olio Webinars](https://help.olioapp.com/en/articles/12148850-olio-webinars.md)
- [Accessibility Features](https://help.olioapp.com/en/articles/12148872-accessibility-features.md)
- [Lucky Dip Bags](https://help.olioapp.com/en/articles/12148887-lucky-dip-bags.md)
- [Olio's use of AI](https://help.olioapp.com/en/articles/12148938-olio-s-use-of-ai.md)
- [Olio's Support Performance and Satisfaction scores](https://help.olioapp.com/en/articles/12148943-olio-s-support-performance-and-satisfaction-scores.md)
- [Olio Shop](https://help.olioapp.com/en/articles/12148993-olio-shop.md)
- [Olio & SUEZ Recycling Centre Reuse Shop](https://help.olioapp.com/en/articles/12429004-olio-suez-recycling-centre-reuse-shop.md): Devon users near Pinbrook or Brunel Road can request pre-loved items via Olio’s Reuse Shop trial. Pay on collection at the site.
- [Declutter for Good: our partnership with Mental Health Foundation](https://help.olioapp.com/en/articles/14853047-declutter-for-good-our-partnership-with-mental-health-foundation.md)
- [How do you prioritise your work at Olio?](https://help.olioapp.com/en/articles/15083220-how-do-you-prioritise-your-work-at-olio.md)
- [Brand Giveaways in Olio’s Community Newsletter](https://help.olioapp.com/en/articles/16130216-brand-giveaways-in-olio-s-community-newsletter.md)
- [Olio Patron](https://help.olioapp.com/en/articles/16130974-olio-patron.md): An Olio Patron pays a higher subscription for the same premium features as a Supporter, while giving extra towards our mission. We're grateful for every Patron: your extra contribution helps reduce...

### Food Waste Heroes

- [Do I have to pick up a food collection, even if it’s small?](https://help.olioapp.com/en/articles/12302805-do-i-have-to-pick-up-a-food-collection-even-if-it-s-small.md): Olio asks Food Waste Heroes to accept all collections, no matter how small, so surplus food isn’t wasted.
- [Why am I getting '0 listings' messages in Squad Chat?](https://help.olioapp.com/en/articles/12399919-why-am-i-getting-0-listings-messages-in-squad-chat.md): ‘0 Listings’ messages flag possible listing issues - like wrong slot, timing, or relisting. They help track impact and improve the process.
- [How do I list unlabelled loose bakery items on Olio?](https://help.olioapp.com/en/articles/12399807-how-do-i-list-unlabelled-loose-bakery-items-on-olio.md): List unlabelled baked goods as “Loose bakery items” only. Please don’t name them.
- [How should I count my collection items?](https://help.olioapp.com/en/articles/12399764-how-should-i-count-my-collection-items.md): Indicate how many items are in your listing, so Olio can calculate your food‑saving impact correctly.
- [What is an “auto-confirmed” collection?](https://help.olioapp.com/en/articles/15450495-what-is-an-auto-confirmed-collection.md)
- [How much food can I keep from my collection?](https://help.olioapp.com/en/articles/12399835-how-much-food-can-i-keep-from-my-collection.md): FWHs can keep 10% of collected food - no need to list it. The other 90% must go on the app to be shared fairly with the community.
- [Collection reminder messages](https://help.olioapp.com/en/articles/12333210-collection-reminder-messages.md): You’ll get a reminder 10 hours before your collection, confirm with a quick Yes/No so your squad knows if you can attend.
- [What does the “Surplus Food Confirmed” label mean?](https://help.olioapp.com/en/articles/12332831-what-does-the-surplus-food-confirmed-label-mean.md): This label shows that food has definitely been confirmed for a collection slot.
- [Do I need a car to do Food Waste Hero collections?](https://help.olioapp.com/en/articles/12302866-do-i-need-a-car-to-do-food-waste-hero-collections.md): Mostly no, as Olio aims for local collections to be done by foot, bike or public transport. Cars sometimes needed for large or distant collections.
- [What is the reminder phone call before store collections?](https://help.olioapp.com/en/articles/12313318-what-is-the-reminder-phone-call-before-store-collections.md): Stores get a phone call 60 mins before a scheduled pickup to confirm surplus. Only staff confirm via keypad.
- [Social media guidelines for Food Waste Heroes](https://help.olioapp.com/en/articles/16295142-social-media-guidelines-for-food-waste-heroes.md): Our top tips for creating social media content about your Food Waste Hero collections, including language to use, framing ideas, and food safety standards.
- [What types of collection slots are there for Food Waste Heroes?](https://help.olioapp.com/en/articles/12323746-what-types-of-collection-slots-are-there-for-food-waste-heroes.md): There are ongoing slots \(happening regularly\) and one-off slots \(single helpers\); you can try a one-off before committing.
- [How to claim or unassign a collection slot](https://help.olioapp.com/en/articles/12332803-how-to-claim-or-unassign-a-collection-slot.md): Claim or unassign a collection slot any time through the Volunteer Hub.
- [Can someone else attend my collection on my behalf, if I can’t go?](https://help.olioapp.com/en/articles/12323814-can-someone-else-attend-my-collection-on-my-behalf-if-i-can-t-go.md): You can't share a regular slot, but if you skip or unassign from it in the Volunteer Hub, another trained Food Waste Hero can claim/cover it.
- [How do I skip or swap my collection slot \(including one-offs\)?](https://help.olioapp.com/en/articles/12323758-how-do-i-skip-or-swap-my-collection-slot-including-one-offs.md): If you can’t make a collection, skip it or swap with another FWH via the Volunteer Hub
- [What is the maximum amount of collections can I claim?](https://help.olioapp.com/en/articles/12323989-what-is-the-maximum-amount-of-collections-can-i-claim.md): You can have up to 3 collections on the same day of any type \(ongoing or one-off\). Ensure you can store & redistribute safely.
- [How are collection times decided for Food Waste Heroes?](https://help.olioapp.com/en/articles/12427100-how-are-collection-times-decided-for-food-waste-heroes.md): Collection times are set by businesses. Some may be late, but prelisting, teamwork, and prioritizing use-by items help you share successfully.
- [Bank holiday schedule for Food Waste Heroes](https://help.olioapp.com/en/articles/12332798-bank-holiday-schedule-for-food-waste-heroes.md): Collection times may change on UK bank holidays, you’ll get a reminder, but please always double-check.
- [Save Me collections](https://help.olioapp.com/en/articles/12302519-save-me-collections.md): Save Me Collections let you keep some \(or all\) food from harder-to-fill slots; you still share via the app and follow impact-tracking rules
- [What are pilot collections?](https://help.olioapp.com/en/articles/12382627-what-are-pilot-collections.md): Pilot collections test new business partners. Only FWHs with clean records can join; expect extra support and possible delays.
- [Real-time collections](https://help.olioapp.com/en/articles/12428974-real-time-collections.md): Real-time collections appear same-day with food confirmed. Look for “Surplus Food Confirmed” in the Hub. Only go after claiming & confirming.
- [What happens when a collection slot goes unclaimed?](https://help.olioapp.com/en/articles/12324225-what-happens-when-a-collection-slot-goes-unclaimed.md): If an ongoing slot is unclaimed, a message is sent to the squad and it becomes a one-off slot in the Volunteer Hub for anyone to claim.
- [What happens when a charity takes over my slot?](https://help.olioapp.com/en/articles/12417197-what-happens-when-a-charity-takes-over-my-slot.md): Charities take priority for slots. If a charity stops collecting, the slot may return to Olio, but we're unable to reassign it to the original FWH.
- [How to create an Olio listing in 10 steps](https://help.olioapp.com/en/articles/12382641-how-to-create-an-olio-listing-in-10-steps.md): Use clear photos, good titles, accurate descriptions, correct sharing categories & timely responses to improve your Olio listing success.
- [How can I schedule my Olio listing to go live later?](https://help.olioapp.com/en/articles/12382723-how-can-i-schedule-my-olio-listing-to-go-live-later.md): You can choose for your listing to go live in 5-60 mins instead of immediately, so you can finish uploading before seeing requests.
- [How can I get more requests for my collection listings?](https://help.olioapp.com/en/articles/12382674-how-can-i-get-more-requests-for-my-collection-listings.md): Use clear photos, pre-list early, offer flexible pickup times and share widely, to boost listing views and requests.
- [What are pre-listings, and how do I use them on Olio?](https://help.olioapp.com/en/articles/12382712-what-are-pre-listings-and-how-do-i-use-them-on-olio.md): Pre-listings let you post ahead of a scheduled collection, so neighbours know when you're likely to list, so they can be ready to request. Especially helpful for late evening slots!
- [What are Baskets, and how do I use them?](https://help.olioapp.com/en/articles/12399826-what-are-baskets-and-how-do-i-use-them.md): Baskets help FWHs track who’s collecting what. Allocate quantities, update totals, and mark baskets as collected after pickup.
- [Food Waste Hero best practices](https://help.olioapp.com/en/articles/12382831-food-waste-hero-best-practices.md): Learn how to list, share, and manage surplus food safely and fairly as a Food Waste Hero using the Olio app.
- [What if there's more food than I can store or share?](https://help.olioapp.com/en/articles/12417107-what-if-there-s-more-food-than-i-can-store-or-share.md): What to expect from collection sizes, what to do when there's more food than you can carry, and how to handle surplus you couldn't redistribute afterwards.
- [Food safety in Singapore 🇸🇬](https://help.olioapp.com/en/articles/12416687-food-safety-in-singapore.md): In Singapore, no food past any visible date can be shared. Chill food properly, list expiry dates, and store at 4°C or below.
- [Food safety regulations and regulators](https://help.olioapp.com/en/articles/12416666-food-safety-regulations-and-regulators.md): Olio’s rules follow expert advice from its UK Primary Authority. UK FWHs don’t need to register; ROI volunteers must register first.
- [How can I safely do no-contact pickups as a Food Waste Hero?](https://help.olioapp.com/en/articles/12416647-how-can-i-safely-do-no-contact-pickups-as-a-food-waste-hero.md): For no-contact pickups: ambient food must be sealed, chilled food in a cool bag \(max 30 mins\), and hot food must never be left out.
- [Who's responsible for food safety, and what does Olio's insurance cover?](https://help.olioapp.com/en/articles/12400028-who-s-responsible-for-food-safety-and-what-does-olio-s-insurance-cover.md): FWHs must follow food safety rules. Olio’s insurance covers illness if you follow guidelines, but not injuries during volunteer activity.
- [How do I safely handle frozen food as a Food Waste Hero?](https://help.olioapp.com/en/articles/12399963-how-do-i-safely-handle-frozen-food-as-a-food-waste-hero.md): Follow strict freezing and thawing rules to safely share frozen food. Label properly, use within time limits, and never refreeze thawed items.
- [Can I share food from my collection with homeless people?](https://help.olioapp.com/en/articles/12399903-can-i-share-food-from-my-collection-with-homeless-people.md): All food must be shared via the Olio app, even with those in need. Direct giving isn’t allowed to ensure safety, traceability, and support.
- [Why must food be kept off the floor?](https://help.olioapp.com/en/articles/12400066-why-must-food-be-kept-off-the-floor.md): Food must be kept off floors and soft surfaces to avoid contamination and pests. Even crates must be placed on a table or kitchen work surface.
- [How can I safely collect and share hot foods on Olio?](https://help.olioapp.com/en/articles/12384308-how-can-i-safely-collect-and-share-hot-foods-on-olio.md): Hot food must be ≥ 63 °C, collected from approved businesses, redistributed in 1.5 h \(or cooled & used within 24 h\), no contact-less pickups.
- [Allergens guide for Food Waste Heroes](https://help.olioapp.com/en/articles/12384273-allergens-guide-for-food-waste-heroes.md): Always share allergen info when requested for pre-packed, non-pre-packed & loose items. Use the allergen page or reject items with no info.
- [How to share food safely with Olio](https://help.olioapp.com/en/articles/12384228-how-to-share-food-safely-with-olio.md): Share food safely: label allergens, handle hot/cold/frozen items properly, respect use‑by dates, and store in a clean, suitable place.
- [How far can I travel for Food Waste Hero collections?](https://help.olioapp.com/en/articles/12332814-how-far-can-i-travel-for-food-waste-hero-collections.md): Keep collections local — ideally within 2 km — and never travel more than 1.5 hours with collection food.
- [What is a Food Waste Hero, and how do I get started?](https://help.olioapp.com/en/articles/12277114-what-is-a-food-waste-hero-and-how-do-i-get-started.md): Food Waste Heroes collect unsold surplus food locally via app-claimed slots, with no experience or vehicle needed; pick what suits you.
- [Where do I find my Food Waste Hero ID?](https://help.olioapp.com/en/articles/12302579-where-do-i-find-my-food-waste-hero-id.md): Your Food Waste Hero ID is listed under your active collection slots.
- [How can I take care of myself as a Food Waste Hero?](https://help.olioapp.com/en/articles/12302859-how-can-i-take-care-of-myself-as-a-food-waste-hero.md): Set time limits, take breaks, set boundaries, communicate, and remember volunteering is voluntary - your wellbeing matters.
- [Where can I see the Food Waste Hero leaderboard results?](https://help.olioapp.com/en/articles/12399995-where-can-i-see-the-food-waste-hero-leaderboard-results.md): The FWH leaderboard highlights top sharers each month. Track your impact and see rankings by volunteer and postcode in your dashboard.
- [Where can Food Waste Heroes collect surplus food from?](https://help.olioapp.com/en/articles/12302843-where-can-food-waste-heroes-collect-surplus-food-from.md): FWH can collect from places like supermarkets, catering, travel hubs, convenience stores and TV/film sets, food types and times vary by sector.
- [Why does Olio let new or unrated people become Food Waste Heroes?](https://help.olioapp.com/en/articles/12302468-why-does-olio-let-new-or-unrated-people-become-food-waste-heroes.md): Newcomers can become FWHs because many do great work. Olio supports them with guidelines, training & monitoring, not just ratings.
- [Does Olio charge businesses £25 per Food Waste Hero collection?](https://help.olioapp.com/en/articles/12277183-does-olio-charge-businesses-25-per-food-waste-hero-collection.md): Olio may charge partners up to £25 for infrequent one-off collections, but most fees are much lower, often under 5% of that.
- [For Food Waste Heroes: quick answers to common questions](https://help.olioapp.com/en/articles/16232027-for-food-waste-heroes-quick-answers-to-common-questions.md): Here are quick answers to some of the questions we hear most often from Food Waste Heroes. We'll keep adding to this as new ones come up.
- [How do I appeal a warning, suspension or ban?](https://help.olioapp.com/en/articles/12426937-how-do-i-appeal-a-warning-suspension-or-ban.md): User's can appeal warnings, suspensions, or bans within 1 week. Use the form provided. Reviews take 48–72 hrs.
- [What should I do if I don't get along with another Food Waste Hero?](https://help.olioapp.com/en/articles/12426910-what-should-i-do-if-i-don-t-get-along-with-another-food-waste-hero.md): Assume good intent, stay respectful, and avoid escalation. Flag clearly offensive messages. Serious issues may lead to removal from the program.
- [Food Waste Hero food safety penalties](https://help.olioapp.com/en/articles/12416608-food-waste-hero-food-safety-penalties.md): Follow key safety rules to avoid suspension: store food right, meet hygiene standards, and never share food past its Use By date.
- [What happens when Food Waste Heroes break the rules?](https://help.olioapp.com/en/articles/12313283-what-happens-when-food-waste-heroes-break-the-rules.md): Olio uses warnings, suspensions, or bans when FWH rules are broken—report issues via the app, and submit appeals if needed.
- [Food Waste Hero general policies](https://help.olioapp.com/en/articles/12302644-food-waste-hero-general-policies.md): FWH rules on slots, skips, suspensions, sharing limits & ratings.
- [What isn't considered rule-breaking for Food Waste Heroes?](https://help.olioapp.com/en/articles/12417211-what-isn-t-considered-rule-breaking-for-food-waste-heroes.md): Olio only enforces rules that impact safety or fairness. Poor titles, no date in description, or packaged hand-held items aren’t violations.
- [Why don't some food rules apply to personal listings?](https://help.olioapp.com/en/articles/12416737-why-don-t-some-food-rules-apply-to-personal-listings.md): FWHs follow stricter rules to protect safety, meet business partner standards, and because they share on Olio’s behalf under food business laws.
- [Missed collection process](https://help.olioapp.com/en/articles/12332999-missed-collection-process.md): If you don’t collect or don’t list items, you’ll need to respond in squad chat, otherwise your slots may be removed.
- [Food Waste Heroes ID Verification](https://help.olioapp.com/en/articles/15113795-food-waste-heroes-id-verification.md)
- [What can I do if my ID verification isn't working?](https://help.olioapp.com/en/articles/16219758-what-can-i-do-if-my-id-verification-isn-t-working.md): Simple fixes for Food Waste Heroes if ID verification fails, freezes, is stuck on pending, or won't accept your document, plus how to get help.
- [How do Squad Chats work?](https://help.olioapp.com/en/articles/12302887-how-do-squad-chats-work.md): You’re auto-added to the Squad Chats for the store once you claim a slot.
- [What is a Squad Captain, and how do I become or step down?](https://help.olioapp.com/en/articles/15449996-what-is-a-squad-captain-and-how-do-i-become-or-step-down.md): Everything Food Waste Heroes need to know about the Squad Captain role, what it involves, how to become one, how to step down, and what happens if a Captain becomes inactive.
- [Why can't I find or claim a collection slot?](https://help.olioapp.com/en/articles/15450289-why-can-t-i-find-or-claim-a-collection-slot.md): Reasons you might not see any collection slots near you, or can't claim one you can see, and what to do about each.
- [Why isn't my assigned slot showing when I list food?](https://help.olioapp.com/en/articles/12382796-why-isn-t-my-assigned-slot-showing-when-i-list-food.md): Assigned slots appear 10 hours pre-start and stay visible until 24 hrs after. If you’re assigned and still can’t see it, please report it.
- [Why has my collection slot been cancelled?](https://help.olioapp.com/en/articles/12333148-why-has-my-collection-slot-been-cancelled.md): Don’t worry, if Olio’s Little Helper cancels your slot, it isn’t your fault.
- [What should I do if there’s a problem with my collection?](https://help.olioapp.com/en/articles/12428640-what-should-i-do-if-there-s-a-problem-with-my-collection.md): If there’s an issue with your collection, such as no food, wrong time, or staff confusion, please report it via the Volunteer Hub and inform your squad.

### Business Partners

- [Collections at Wasabi 🍣](https://help.olioapp.com/en/articles/15359234-collections-at-wasabi.md): Everything you need to know as a Food Waste Hero collecting from Wasabi.
- [How do stores and site colleagues report an issue to Olio?](https://help.olioapp.com/en/articles/16356167-how-do-stores-and-site-colleagues-report-an-issue-to-olio.md): Sometimes store and site colleagues need to raise an issue directly with Olio. This FAQ covers how to get in touch with the Olio team.
- [ASDA: Collection process](https://help.olioapp.com/en/articles/12426979-asda-collection-process.md): ASDA confirms food availability after 2 PM. Only collect if you get a squad chat code. No code, means no collection. Please Don’t call the store.
- [ASDA: Collection Windows and Types of Collections](https://help.olioapp.com/en/articles/12426992-asda-collection-windows-and-types-of-collections.md): ASDA collections open once you get a code \(from 2 PM\). Pick up anytime before 7 PM. Some slots appear last-minute if charities drop out.
- [ASDA: What you can and can't collect](https://help.olioapp.com/en/articles/12427008-asda-what-you-can-and-can-t-collect.md): Only collect items allowed by ASDA: no chilled, frozen, expired, or damaged goods. Report any issues with photos via the Issue Report form.
- [Booker: Using Cars for Collections](https://help.olioapp.com/en/articles/12427047-booker-using-cars-for-collections.md): A car is required for Booker collections due to high food volumes. Parking is usually available, but fuel or parking costs aren’t reimbursed.
- [Booker: What Food to Expect](https://help.olioapp.com/en/articles/12427054-booker-what-food-to-expect.md): Booker collections include chilled, ambient, and fresh items - often near or past best-before dates. Always collect, no matter the quantity.
- [Boots: What food can I expect from my collection?](https://help.olioapp.com/en/articles/12427093-boots-what-food-can-i-expect-from-my-collection.md): Boots collections include chilled items like wraps, sushi, yogurts, and desserts. They're popular and often requested within 40 minutes.
- [Catering Sites: What to Expect](https://help.olioapp.com/en/articles/12428866-catering-sites-what-to-expect.md): Confirm 1 hr before, open lids in photos, include allergen info, and report recurring issues. Contact the site if a slot is unassigned.
- [Catering sites: Collecting Food in Reusable Containers](https://help.olioapp.com/en/articles/12428885-catering-sites-collecting-food-in-reusable-containers.md): Use clean, food-safe containers if the site doesn't provide them. Return any borrowed ones, and list that requesters must bring their own.
- [Catering Collections: General Information](https://help.olioapp.com/en/articles/12428953-catering-collections-general-information.md): Catering collections are flexible. Donate at least 5 items per pickup. Olio manages safe sharing. Non-food donations are welcome too.
- [Olive Dining School Collections – Common issues & what to do](https://help.olioapp.com/en/articles/12427461-olive-dining-school-collections-common-issues-what-to-do.md): If issues arise at an Olive Dining school \(e.g. no answer, confusion, wrong containers\), inform your squad and submit an Issue Report Form.
- [Food safety - Guidelines for Catering Clients](https://help.olioapp.com/en/articles/12428946-food-safety-guidelines-for-catering-clients.md): Cooked food must be kept hot \(above 63°C\) and shared within 1.5 hrs, or chilled \(below 5°C\) and shared within 24 hrs for safety.
- [Food Waste Hero Programme - Guidelines for Catering Clients](https://help.olioapp.com/en/articles/12428912-food-waste-hero-programme-guidelines-for-catering-clients.md): Catering clients can report no-shows or issues via a partner form. Olio offers impact reports and can show or hide your business name in listings.
- [Donating Loose Food - Guidelines for Catering Clients](https://help.olioapp.com/en/articles/12428898-donating-loose-food-guidelines-for-catering-clients.md): Catering sites can donate loose food via Olio by portioning, labelling with use-by dates, and providing allergen info at collection.
- [Types of donations - Guidelines for Catering Clients](https://help.olioapp.com/en/articles/12428922-types-of-donations-guidelines-for-catering-clients.md): Catering clients can donate small non-food items \(e.g. toiletries, cleaning products\). For larger items, contact your account manager.
- [Packaging - Guidelines for Catering Clients](https://help.olioapp.com/en/articles/12428934-packaging-guidelines-for-catering-clients.md): Cooked food must be packaged by the business. Use recyclable containers. Raw fruit/veg doesn’t need packaging, volunteers should bring bags.
- [Collections at Connect Vending](https://help.olioapp.com/en/articles/14045467-collections-at-connect-vending.md)
- [Holland & Barrett: How Do I List Non-food items?](https://help.olioapp.com/en/articles/12427103-holland-barrett-how-do-i-list-non-food-items.md): List non-food items \(like lip balm or shampoo\) under your H&B slot. Don’t share supplements or medicine—report those instead.
- [Holland & Barrett: What You Can and Can’t Collect](https://help.olioapp.com/en/articles/12427118-holland-barrett-what-you-can-and-can-t-collect.md): Collect food, drinks & cosmetics near expiry. Never take supplements, medicine, or damaged items. Report anything unsuitable.
- [Holland & Barrett non-food collections: FAQ for Food Waste Heroes](https://help.olioapp.com/en/articles/15190958-holland-barrett-non-food-collections-faq-for-food-waste-heroes.md)
- [Iceland: Reduced ‘yellow sticker’ Items](https://help.olioapp.com/en/articles/12427124-iceland-reduced-yellow-sticker-items.md): No, yellow sticker items may still be for sale. Only take food handed to you by Iceland staff during a collection.
- [Lidl x Olio](https://help.olioapp.com/en/articles/14781213-lidl-x-olio.md)
- [Midcounties Co-op: General Information](https://help.olioapp.com/en/articles/12427130-midcounties-co-op-general-information.md): Check in by 2 PM, post a pre-listing, and collect 30 mins before close if the store confirms food. Skip if unavailable, don’t just no-show.
- [Pret: General Information](https://help.olioapp.com/en/articles/12427480-pret-general-information.md)
- [Sainsbury’s: Collection Process](https://help.olioapp.com/en/articles/12427525-sainsbury-s-collection-process.md)
- [Sainsbury's: What food can I expect from my collection?](https://help.olioapp.com/en/articles/12427512-sainsbury-s-what-food-can-i-expect-from-my-collection.md): Sainsbury’s collections include chilled food like sandwiches and salads. Loose bakery and food items handed in bags are not allowed.
- [Sainsbury's: Food Waste Heroes guide for charity collections](https://help.olioapp.com/en/articles/13860371-sainsbury-s-food-waste-heroes-guide-for-charity-collections.md): We’ve pulled together a list of FAQs to help you get to grips with Sainsbury's charity collections on Olio and what to expect in the app 🧡
- [Sainsbury’s is launching a new surplus food partnership, powered by Olio and FareShare](https://help.olioapp.com/en/articles/13905488-sainsbury-s-is-launching-a-new-surplus-food-partnership-powered-by-olio-and-fareshare.md): Sainsbury’s is rolling out a new approach to surplus food with Olio and FareShare.
- [Tesco: Collection Times](https://help.olioapp.com/en/articles/12427537-tesco-collection-times.md): Tesco collection schedules are managed by a third-party charity. Olio can't make changes—requests must go through Tesco HQ and may take 7 days.
- [Tesco Ireland: What can/cannot be collected](https://help.olioapp.com/en/articles/12427532-tesco-ireland-what-can-cannot-be-collected.md): Only collect Tesco Ireland items approved by FSAI, e.g. chilled goods with freezing guidance, ambient groceries, whole veg, and flowers.
- [Tesco: What should I expect from a collection?](https://help.olioapp.com/en/articles/12428686-tesco-what-should-i-expect-from-a-collection.md): You’ll collect chilled or ambient surplus food. Amounts vary. Slots may shift if charities return. Check your Volunteer Hub for updates.
- [Tesco: How Does the Collection Process Work?](https://help.olioapp.com/en/articles/12428608-tesco-how-does-the-collection-process-work.md): Olio auto-confirms Tesco collections based on store input and slot assignments. Only go if you receive a confirmation message in chat.
- [Tesco: Multi-Collector Collections](https://help.olioapp.com/en/articles/12428624-tesco-multi-collector-collections.md): At multi-collector stores, Olio collects chilled food and charities take ambient. Follow staff guidance and only take what’s offered to you.
- [How is Tesco working towards their sustainability goals and reducing food waste across the UK?](https://help.olioapp.com/en/articles/12428616-how-is-tesco-working-towards-their-sustainability-goals-and-reducing-food-waste-across-the-uk.md): Tesco redistributes 88% of unsold food, sends none to landfill, and aims to halve food waste by 2025, supporting the UN's global goals.
- [Co-op Group \(Pilot\): general information](https://help.olioapp.com/en/articles/15376482-co-op-group-pilot-general-information.md): This information applies only to the Co-op Group pilot and does not apply to Central Co-op, Midcounties Co-op or Channel Islands Co-op stores. If you collect from any of those partnerships, please ...
- [TV and Film sets: Confirmation and communicating with the production team](https://help.olioapp.com/en/articles/12428778-tv-and-film-sets-confirmation-and-communicating-with-the-production-team.md)
- [TV and Film sets: When You Arrive](https://help.olioapp.com/en/articles/12428798-tv-and-film-sets-when-you-arrive.md): Follow NDA rules on TV/film sets, no photos, stay in allowed areas, and wait for staff guidance. Always be polite and follow directions.
- [TV and Film Sets: What to Expect](https://help.olioapp.com/en/articles/12428767-tv-and-film-sets-what-to-expect.md): TV & film set collections vary in location and timing. Stay flexible, keep details private, and always include allergen info when sharing.
- [Whole Foods Market: What to Expect](https://help.olioapp.com/en/articles/15443216-whole-foods-market-what-to-expect.md): Open lids in photos, include allergen info, and report recurring issues.

### Using the App

- [Where and how can I access Olio?](https://help.olioapp.com/en/articles/12149055-where-and-how-can-i-access-olio.md)
- [Trouble Logging In to Olio?](https://help.olioapp.com/en/articles/12149079-trouble-logging-in-to-olio.md): Can't log in? Follow our troubleshooting steps to get back into your account quickly.
- [How will Olio contact me?](https://help.olioapp.com/en/articles/12149112-how-will-olio-contact-me.md)
- [How do I update my Olio profile?](https://help.olioapp.com/en/articles/12149356-how-do-i-update-my-olio-profile.md)
- [How is my impact calculated on Olio?](https://help.olioapp.com/en/articles/12149395-how-is-my-impact-calculated-on-olio.md)
- [How does Olio monitor for Multiple Accounts?](https://help.olioapp.com/en/articles/12149442-how-does-olio-monitor-for-multiple-accounts.md)
- [How can I view another Olio user's profile?](https://help.olioapp.com/en/articles/12149514-how-can-i-view-another-olio-user-s-profile.md)
- [How do 'likes' work on Olio?](https://help.olioapp.com/en/articles/12158299-how-do-likes-work-on-olio.md)
- [How do ratings work on Olio?](https://help.olioapp.com/en/articles/12158314-how-do-ratings-work-on-olio.md): A user can only rate another user if there has been an interaction between them.
- [How Can I Block or Unblock Another User?](https://help.olioapp.com/en/articles/12158361-how-can-i-block-or-unblock-another-user.md)
- [How do I manage my notifications on Olio?](https://help.olioapp.com/en/articles/12158368-how-do-i-manage-my-notifications-on-olio.md)
- [Location and Privacy](https://help.olioapp.com/en/articles/12158422-location-and-privacy.md)
- [Deleting Your Olio Account](https://help.olioapp.com/en/articles/12158456-deleting-your-olio-account.md)
- [Acceptable Use Policy](https://help.olioapp.com/en/articles/12158471-acceptable-use-policy.md)
- [What is the Watchlist?](https://help.olioapp.com/en/articles/12158509-what-is-the-watchlist.md)
- [Home and Search](https://help.olioapp.com/en/articles/12158564-home-and-search.md)
- [How do Olio’s Goals work, and why are they here?](https://help.olioapp.com/en/articles/12158570-how-do-olio-s-goals-work-and-why-are-they-here.md)
- [What is Nift, and how does it work on Olio?](https://help.olioapp.com/en/articles/12158588-what-is-nift-and-how-does-it-work-on-olio.md)
- [What can and can't be shared on Olio?](https://help.olioapp.com/en/articles/12158626-what-can-and-can-t-be-shared-on-olio.md)
- [What’s the difference between ‘Use By’ and ‘Best Before’ dates?](https://help.olioapp.com/en/articles/12158680-what-s-the-difference-between-use-by-and-best-before-dates.md)
- [Guidelines for Sharing on Olio](https://help.olioapp.com/en/articles/12158708-guidelines-for-sharing-on-olio.md)
- [How do I add, edit and remove my listings?](https://help.olioapp.com/en/articles/12158761-how-do-i-add-edit-and-remove-my-listings.md)
- [How do I know when a listing is confirmed for pickup on Olio?](https://help.olioapp.com/en/articles/12158799-how-do-i-know-when-a-listing-is-confirmed-for-pickup-on-olio.md)
- [How can I be a great requester?](https://help.olioapp.com/en/articles/12158821-how-can-i-be-a-great-requester.md)
- [How do I collect my item once it's been confirmed?](https://help.olioapp.com/en/articles/12158885-how-do-i-collect-my-item-once-it-s-been-confirmed.md)
- [How do Olio’s pick-up quotas work?](https://help.olioapp.com/en/articles/12159003-how-do-olio-s-pick-up-quotas-work.md)
- [Why did Olio add a Sell section?](https://help.olioapp.com/en/articles/12159154-why-did-olio-add-a-sell-section.md)
- [What are the rules and best practices for safe selling?](https://help.olioapp.com/en/articles/12238498-what-are-the-rules-and-best-practices-for-safe-selling.md)
- [Can I ask or offer to deliver on Olio?](https://help.olioapp.com/en/articles/12238795-can-i-ask-or-offer-to-deliver-on-olio.md): Olio is designed to connect local communities through in-person sharing. Here’s our policy on delivery and postage.
- [Can I list old or broken electronics?](https://help.olioapp.com/en/articles/12238869-can-i-list-old-or-broken-electronics.md)
- [How does AI-ify work?](https://help.olioapp.com/en/articles/12238930-how-does-ai-ify-work.md)
- [How can I volunteer with Olio?](https://help.olioapp.com/en/articles/12239385-how-can-i-volunteer-with-olio.md)
- [What are the guidelines for sharing on the Forum?](https://help.olioapp.com/en/articles/12239896-what-are-the-guidelines-for-sharing-on-the-forum.md): The Olio Forum is a part of the app where everyone in the Olio community can come together to chat, no matter where they live. It’s about sharing information, tips and encouragement on our focus ar...
- [How do Events work on Olio](https://help.olioapp.com/en/articles/12240395-how-do-events-work-on-olio.md)
- [How does lending and borrowing work on Olio?](https://help.olioapp.com/en/articles/12240533-how-does-lending-and-borrowing-work-on-olio.md): Borrow helps neighbours lend and borrow everyday household items that they might otherwise buy, store, and let gather dust! 
- [What are Wanted listings on Olio?](https://help.olioapp.com/en/articles/12240702-what-are-wanted-listings-on-olio.md): “Wanted” is where you can ask for something specific that might be available for free or to borrow locally. It is also allowed to request to buy something pre-loved.
- [What are Adverts on Olio, and how do they work?](https://help.olioapp.com/en/articles/12240723-what-are-adverts-on-olio-and-how-do-they-work.md)
- [Karma Points](https://help.olioapp.com/en/articles/12240762-karma-points.md)
- [Reduced Food](https://help.olioapp.com/en/articles/12240815-reduced-food.md)
- [Product Recall Information](https://help.olioapp.com/en/articles/12258308-product-recall-information.md): Information relating to product recalls or possible food contamination of products that you may have collected.
- [What food safety steps should I follow, whether giving or collecting?](https://help.olioapp.com/en/articles/12258374-what-food-safety-steps-should-i-follow-whether-giving-or-collecting.md)
- [What’s the safest way to reheat food?](https://help.olioapp.com/en/articles/12258410-what-s-the-safest-way-to-reheat-food.md)
- [How can I safely share items with others on Olio?](https://help.olioapp.com/en/articles/12258491-how-can-i-safely-share-items-with-others-on-olio.md): Olio is a community based on trust. Following these guidelines to ensure you're sharing safely.
- [Where can I find more information on safety and hygiene?](https://help.olioapp.com/en/articles/12258560-where-can-i-find-more-information-on-safety-and-hygiene.md)
- [Where else can I access free food and support?](https://help.olioapp.com/en/articles/12258693-where-else-can-i-access-free-food-and-support.md): In addition to Olio you might find the following services useful to access food.
- [How does Olio use my data?](https://help.olioapp.com/en/articles/12258740-how-does-olio-use-my-data.md)
- [General Allergen Information](https://help.olioapp.com/en/articles/12258759-general-allergen-information.md)
- [How does Olio handle unresponsive users?](https://help.olioapp.com/en/articles/12258799-how-does-olio-handle-unresponsive-users.md): Olio nudges unresponsive users with reminders and shows responsiveness scores—if ignored, just relist or try another item.
- [How do I verify my account?](https://help.olioapp.com/en/articles/12258837-how-do-i-verify-my-account.md): Every user must verify their account via SMS or WhatsApp code.
- [Can I resell items I collect via Olio?](https://help.olioapp.com/en/articles/12258892-can-i-resell-items-i-collect-via-olio.md): Reselling business-donated items is banned and will lead to suspension. You may resell peer items unless marked “not for resale.”
- [How can I avoid scams when using Olio?](https://help.olioapp.com/en/articles/12258916-how-can-i-avoid-scams-when-using-olio.md): Trust your instincts - verify profiles, stay on those in-app messages, skip delivery, and flag suspicious listings or users.
- [Offensive Conduct Policy](https://help.olioapp.com/en/articles/12258936-offensive-conduct-policy.md): Olio takes action against threatening language, hate, trolling, doxxing, romantic advances, and reports content via the app.
- [How do I unsubscribe from Olio emails?](https://help.olioapp.com/en/articles/12259082-how-do-i-unsubscribe-from-olio-emails.md): Unsubscribe from marketing emails using the link at the bottom. Essential system messages \(like login, reset, alerts\) can’t be unsubscribed.
- [What is a DSAR, and how can I request my personal data from Olio?](https://help.olioapp.com/en/articles/12259142-what-is-a-dsar-and-how-can-i-request-my-personal-data-from-olio.md): A DSAR lets you ask Olio for your data, such as profile info. We require ID to process, then you'll receive your data within 30 days.
- [What should I do if the Olio app isn’t working?](https://help.olioapp.com/en/articles/12276939-what-should-i-do-if-the-olio-app-isn-t-working.md): Update the app, clear your cache, or try a few quick fixes — and contact us if issues persist.
- [Why can’t I post or request a listing on Olio?](https://help.olioapp.com/en/articles/12276971-why-can-t-i-post-or-request-a-listing-on-olio.md)
- [Why are messages or chats missing in my Olio inbox?](https://help.olioapp.com/en/articles/12276982-why-are-messages-or-chats-missing-in-my-olio-inbox.md): Messages may be archived, you may be logged into the wrong account, the other user may have deleted their account, or the item was removed for policy non-compliance.
- [How do I report issues or problems on Olio?](https://help.olioapp.com/en/articles/12277035-how-do-i-report-issues-or-problems-on-olio.md): Use the report icon for listings, forum posts, or messages.
- [How can I contact Olio?](https://help.olioapp.com/en/articles/12277043-how-can-i-contact-olio.md)
- [How do I cancel my Olio Supporter subscription and request a refund?](https://help.olioapp.com/en/articles/12277051-how-do-i-cancel-my-olio-supporter-subscription-and-request-a-refund.md): To cancel or refund your Supporter subscription, request it directly through the App Store or Play Store; account deletion won’t cancel it.
- [Can Olio collect surplus food from my business?](https://help.olioapp.com/en/articles/12277066-can-olio-collect-surplus-food-from-my-business.md): Any type of food business can join the Food Waste Heroes program.
- [Olio User Health & Safety Policy](https://help.olioapp.com/en/articles/12709880-olio-user-health-safety-policy.md)
- [Singapore personal listings: what can and can't be shared?](https://help.olioapp.com/en/articles/13545770-singapore-personal-listings-what-can-and-can-t-be-shared.md)
- [Sending a free virtual gift](https://help.olioapp.com/en/articles/14780464-sending-a-free-virtual-gift.md)
- [How do I get notified for new collection slots near me?](https://help.olioapp.com/en/articles/12324169-how-do-i-get-notified-for-new-collection-slots-near-me.md): Enable notifications in the Volunteer Hub and choose slot types and frequency to get alerts when there are new collection slots nearby.

### Terms & Conditions

- [OLIO’S BIG SUMMER SHARE 2026: PRIZE DRAW TERMS & CONDITIONS](https://help.olioapp.com/en/articles/16040047-olio-s-big-summer-share-2026-prize-draw-terms-conditions.md)
- [TERMS & CONDITIONS: WIN A MONTH’S WORTH OF GROCERIES WITH OLIO](https://help.olioapp.com/en/articles/16067294-terms-conditions-win-a-month-s-worth-of-groceries-with-olio.md)

### Charities

- [I'm a charity volunteer, how do I update my profile and name?](https://help.olioapp.com/en/articles/14302520-i-m-a-charity-volunteer-how-do-i-update-my-profile-and-name.md)
- [I'm a charity volunteer, how do I skip an upcoming collection?](https://help.olioapp.com/en/articles/14998596-i-m-a-charity-volunteer-how-do-i-skip-an-upcoming-collection.md): How to skip a collection slot or temporarily close your charity
- [Front of store customer donations at Sainsbury's](https://help.olioapp.com/en/articles/15647301-front-of-store-customer-donations-at-sainsbury-s.md): Sainsbury's are introducing a new way for charities and community groups to manage customer donation collections from their stores, in partnership with Olio and Felix \(formerly FareShare\). Below ar...
- [I'm a charity volunteer, how to get started with collections on Olio?](https://help.olioapp.com/en/articles/12879217-i-m-a-charity-volunteer-how-to-get-started-with-collections-on-olio.md): We’ve pulled together a list of FAQs to help you get to grips with Olio’s app and the new Sainsbury’s collection process 🧡
- [I'm a charity volunteer, how do I find my Olio ID?](https://help.olioapp.com/en/articles/14524830-i-m-a-charity-volunteer-how-do-i-find-my-olio-id.md)

## Español

### Acerca de Olio

- [¿Por qué existe Olio y cuáles son nuestros valores?](https://help.olioapp.com/es/articles/12138900-por-que-existe-olio-y-cuales-son-nuestros-valores.md)
- [Convertirte en un Aliado de Olio](https://help.olioapp.com/es/articles/12140082-convertirte-en-un-aliado-de-olio.md)

### Usando la app

- [¿Problemas para iniciar sesión en Olio?](https://help.olioapp.com/es/articles/12149079-problemas-para-iniciar-sesion-en-olio.md)
- [¿Por qué Olio se pondría en contacto contigo?](https://help.olioapp.com/es/articles/12149112-por-que-olio-se-pondria-en-contacto-contigo.md): A veces necesitamos comunicarnos contigo, ya sea por correo electrónico o a través de Olio’s Little Helper dentro de la app 🥕
- [¿Cómo actualizo mi perfil en Olio?](https://help.olioapp.com/es/articles/12149356-como-actualizo-mi-perfil-en-olio.md)
- [🌍 ¿Cómo se calcula mi impacto en Olio?](https://help.olioapp.com/es/articles/12149395-como-se-calcula-mi-impacto-en-olio.md)
- [¿Cómo funcionan las calificaciones en Olio?](https://help.olioapp.com/es/articles/12158314-como-funcionan-las-calificaciones-en-olio.md)
- [¿Cómo puedo bloquear a otro usuario?](https://help.olioapp.com/es/articles/12158361-como-puedo-bloquear-a-otro-usuario.md)
- [¿Cómo manejo mis notificaciones en Olio?](https://help.olioapp.com/es/articles/12158368-como-manejo-mis-notificaciones-en-olio.md)
- [Ubicación y privacidad](https://help.olioapp.com/es/articles/12158422-ubicacion-y-privacidad.md)
- [¿Cómo puedo eliminar mi cuenta?](https://help.olioapp.com/es/articles/12158456-como-puedo-eliminar-mi-cuenta.md)
- [Política de Uso Aceptable](https://help.olioapp.com/es/articles/12158471-politica-de-uso-aceptable.md): Nuestra Política de Uso Aceptable explica las acciones que Olio puede tomar si un usuario no cumple o infringe nuestros Términos y Condiciones, o si se comporta de una o más de las siguientes maner...
- [Inicio y Explorar](https://help.olioapp.com/es/articles/12158564-inicio-y-explorar.md)
- [¿Qué se puede y qué no se puede compartir en Olio?](https://help.olioapp.com/es/articles/12158626-que-se-puede-y-que-no-se-puede-compartir-en-olio.md)
- [Guía para compartir en Olio](https://help.olioapp.com/es/articles/12158708-guia-para-compartir-en-olio.md)
- [¿Cómo agrego, edito o elimino mis publicaciones?](https://help.olioapp.com/es/articles/12158761-como-agrego-edito-o-elimino-mis-publicaciones.md)
- [Reglas y buenas prácticas para vender de forma segura en Olio](https://help.olioapp.com/es/articles/12238498-reglas-y-buenas-practicas-para-vender-de-forma-segura-en-olio.md)
- [Guía para compartir en el Foro de Olio](https://help.olioapp.com/es/articles/12239896-guia-para-compartir-en-el-foro-de-olio.md)
- [🔄 ¿Cómo funciona "prestar" en Olio?](https://help.olioapp.com/es/articles/12240533-como-funciona-prestar-en-olio.md)
- [🔄 ¿Cómo funciona la sección Busca?](https://help.olioapp.com/es/articles/12240702-como-funciona-la-seccion-busca.md)
- [📢 Anuncios en Olio](https://help.olioapp.com/es/articles/12240723-anuncios-en-olio.md)
- [Karma Points](https://help.olioapp.com/es/articles/12240762-karma-points.md)
- [¿Cómo puedo evitar estafas al usar Olio?](https://help.olioapp.com/es/articles/12258916-como-puedo-evitar-estafas-al-usar-olio.md)
- [Política de Conducta Ofensiva](https://help.olioapp.com/es/articles/12258936-politica-de-conducta-ofensiva.md): Estas políticas existen para asegurar que todas las personas usuarias de Olio se sientan seguras y respetadas al compartir y comunicarse dentro de la app.
- [¿Qué debo hacer si la app de Olio no está funcionando?](https://help.olioapp.com/es/articles/12276939-que-debo-hacer-si-la-app-de-olio-no-esta-funcionando.md)