Reporting on Olio

Reports from Olio users help us to identify and resolve things that aren't right. When something gets reported to Olio, it may be automatically taken down, and/or we reviewed and removed if anything that goes against our Acceptable Use Policy.

You can click the flag 🏳️ on any content (or 3 dots on a message) to send a report to Olio. We will review the content and take action if necessary.

Report a user

• If someone has been unreliable, please give them a rating or block them (see below):
  • Click their picture to go to their profile.
  • Select the number of stars ⭐ you'd like to rate that user.
  • Read more about ratings at Olio.
• If they have behaved unacceptably in a message or have made inappropriate listings, please report that message or listing (see below).
• To report a serious situation, please click "Need more help?" to provide us with further information.

Report a message

• Click the three horizontal dots '⋯' on the message you'd like to report. 
• Choose from the number of options shown to enable us to understand what your report is about, and take the appropriate action.

Report a listing

• Click the flag 🏳️ at the top of the listing detail page.
• Choose from the number of options shown to enable us to understand what your report is about, and take the appropriate action.

Report food past it's use by date 

• Tap the flag 🏳️ at the top of the listing.
• 1️⃣ If you see someone sharing past the use by choose ➡️ ‘’Out of date’’.
  2️⃣ If you believe someone is hiding the use by date, etc choose ➡️ ‘’other’’.
  

Report a Forum post or comment

• Click the flag 🏳️ at the top of the post/comment.
• Report anything that goes against our Forum Guidelines.

Block a user

• Click the flag 🏳️ at the top of the screen on the profile of the user you'd like to block.
• Select 'Block'.
• Read more about how Olio blocks users.
• If you still need to report a user, please find the message that you would like to report and follow the steps below to report a message.

Report Food Waste Hero collection issues

• Please send us a FWH Issue Report  by tapping 'Report an Issue' in My Collection Slots on the Volunteer Hub. 
• If you are a volunteer but don't have an active slot, this report is also stored in the Documents section of the Volunteer Hub
• We aim to resolve or respond within 48 hours.
• Read more about reporting issues as a Food Waste Hero.

Report that something isn't working on Olio

• Visit our live status page to check for known issues
• Troubleshoot your device by 
  1. Logging out and back in
  2. Clearing your device cache/cookies
  3. Updating your app to the latest version
• If this doesn't work, please submit a bug report via the ''Need more help?'' button on this page. Please include screenshots where possible.