App not working?

We're really sorry you're experiencing issues with your Olio app. There are hundreds of different reasons an app may have errors but stick with us. Have a look at the issue you're experiencing to find any suggestions.

This page contains information on:

1. App status

2. Bugs 

πŸ’‘Recently fixed  πŸ“² In-app bugs  πŸ›’ Collection bugs 

3. What to do if you find a bug

1. App Status

All systems are operational

βœ…  Olio app (Android)

βœ… Olio app (iOS) 

βœ… Volunteer Hub (Web)

Olio systems are constantly monitored and any issues will be reported here. If you are having trouble with your app, please see below.

Latest app version - v2.126.18

2. Bugs

If your app is functioning slowly, freezing or malfunctioning, please try to clear your cache (within My Account in the β‰‘  menu), or reinstall the app. 

πŸ“² In-app bugs

πŸ›  Several pick-up confirmation messages are being received even though the users have not assigned the item to anyone.

  • Status: Investigating πŸ”

πŸ›  App crashing/ functioning slowly

  • App crashes due to uploading a photo while adding a listing. 

Status: Investigating πŸ”

πŸ›  Messages & Conversations

  • Messages can change from "read" to "unread" unexpectedly.
  • Conversations are not always shown in the expected order (most recent).

Status: Investigating πŸ”

πŸ›  Notifications

  • For some iPhone users, notifications will not make a sound.
  • Receiving a notification but the listing doesn't show.
    • You will need to change your search settings to show the appropriate distance & the newest first

Status: Investigating πŸ”

πŸ›  Uploading photos on the forum

  • For some iPhone users, live photos upload may not work
  • Workaround: please try using a low resolution photo or cropping the image

Status: Investigating πŸ”

πŸ›  Listings being unlisted

  • For some users, when they try to publish a listing the app does not allow it and they have to relist it several times for it to work.

Status: Investigating πŸ”

πŸ›’ Collection bugs

πŸ›    Copy function may sometimes fail

  • When copying a listing the second item is not visible

Status: Investigating πŸ”

πŸ›    Some volunteers cannot claim ad-hoc collection slots

  • When trying to claim an ad-hoc collections slot some volunteers are receiving a message saying that the slot has been already claimed but it's still showing as unassigned in the Volunteer Hub

Status: Investigating  πŸ”

3. What should I do if I think I find a bug? 

1️⃣  Check that you have the very latest version of the app 

2️⃣  Clear your cache (via My Account in the β‰‘ menu).

πŸ“±To check you have the latest version, visit the App Store or Google Play and find the Olio app. You can also find out what version you're on by tapping the  ☰ three horizontal lines at the top of the app and going to the 'Account' section. Please note: Android releases are available immediately, whereas iOS updates can take several days before they become available.

If this doesn't work, please submit a bug report via the '' Need more help?'' button on this page. Please include screenshots where possible.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.