App not working?

We're really sorry you're experiencing issues with your Olio app. There are hundreds of different reasons an app may have errors but stick with us. Have a look at the issue you're experiencing to find any suggestions.

This page contains information on:

1. App status

2. Bugs 

💡Recently fixed  📲 In-app bugs  🛒 Collection bugs 

3. What to do if you find a bug

1. App Status

2. Bugs

If your app is functioning slowly, freezing or malfunctioning, please try to clear your cache (within My Account in the ≡  menu), or reinstall the app. 

📲 In-app bugs

🐛  Several pick-up confirmation messages are being received even though the users have not assigned the item to anyone.

• Status: Investigating 🔍

🐛  App crashing/ functioning slowly

• App crashes due to uploading a photo while adding a listing. 

Status: Investigating 🔍

🐛  Messages & Conversations

• Messages can change from "read" to "unread" unexpectedly.
• Conversations are not always shown in the expected order (most recent).

Status: Investigating 🔍

🐛  Notifications

• For some iPhone users, notifications will not make a sound.
• Receiving a notification but the listing doesn't show.
  • You will need to change your search settings to show the appropriate distance & the newest first

Status: Investigating 🔍

🐛  Uploading photos on the forum

• For some iPhone users, live photos upload may not work
• Workaround: please try using a low resolution photo or cropping the image

Status: Investigating 🔍

🐛  Listings being unlisted

• For some users, when they try to publish a listing the app does not allow it and they have to relist it several times for it to work.

Status: Investigating 🔍

🛒 Collection bugs

🐛    Copy function may sometimes fail

• When copying a listing the second item is not visible

Status: Investigating 🔍

🐛    Some volunteers cannot claim ad-hoc collection slots

• When trying to claim an ad-hoc collections slot some volunteers are receiving a message saying that the slot has been already claimed but it's still showing as unassigned in the Volunteer Hub

Status: Investigating  🔍

3. What should I do if I think I find a bug? 

1️⃣  Check that you have the very latest version of the app 

2️⃣  Clear your cache (via My Account in the ≡ menu).

📱To check you have the latest version, visit the App Store or Google Play and find the Olio app. You can also find out what version you're on by tapping the  ☰ three horizontal lines at the top of the app and going to the 'Account' section. Please note: Android releases are available immediately, whereas iOS updates can take several days before they become available.

If this doesn't work, please submit a bug report via the '' Need more help?'' button on this page. Please include screenshots where possible.