App not working?
We're really sorry you're experiencing issues with your Olio app. There are hundreds of different reasons an app may have errors but stick with us. Have a look at the issue you're experiencing to find any suggestions.
This page contains information on:
1. App status
2. Bugs
π‘Recently fixed π² In-app bugs π Collection bugs
3. What to do if you find a bug
1. App Status
All systems are operational
β Olio app (Android)
β Olio app (iOS)
β Volunteer Hub (Web)
Olio systems are constantly monitored and any issues will be reported here. If you are having trouble with your app, please see below.
Latest app version - v2.126.18
2. Bugs
If your app is functioning slowly, freezing or malfunctioning, please try to clear your cache (within My Account in the β‘ menu), or reinstall the app.
π² In-app bugs
π Several pick-up confirmation messages are being received even though the users have not assigned the item to anyone.
- Status: Investigating π
π App crashing/ functioning slowly
- App crashes due to uploading a photo while adding a listing.
Status: Investigating π
π Messages & Conversations
- Messages can change from "read" to "unread" unexpectedly.
- Conversations are not always shown in the expected order (most recent).
Status: Investigating π
π Notifications
- For some iPhone users, notifications will not make a sound.
- Receiving a notification but the listing doesn't show.
- You will need to change your search settings to show the appropriate distance & the newest first
Status: Investigating π
π Uploading photos on the forum
- For some iPhone users, live photos upload may not work
- Workaround: please try using a low resolution photo or cropping the image
Status: Investigating π
π Listings being unlisted
- For some users, when they try to publish a listing the app does not allow it and they have to relist it several times for it to work.
Status: Investigating π
π Collection bugs
π Copy function may sometimes fail
- When copying a listing the second item is not visible
Status: Investigating π
π Some volunteers cannot claim ad-hoc collection slots
- When trying to claim an ad-hoc collections slot some volunteers are receiving a message saying that the slot has been already claimed but it's still showing as unassigned in the Volunteer Hub
Status: Investigating π
3. What should I do if I think I find a bug?
1οΈβ£ Check that you have the very latest version of the app
2οΈβ£ Clear your cache (via My Account in the β‘ menu).
π±To check you have the latest version, visit the App Store or Google Play and find the Olio app. You can also find out what version you're on by tapping the β° three horizontal lines at the top of the app and going to the 'Account' section. Please note: Android releases are available immediately, whereas iOS updates can take several days before they become available.
If this doesn't work, please submit a bug report via the '' Need more help?'' button on this page. Please include screenshots where possible.