If you've forgotten your password or just want to change it, please click 'forgot password' on the login page.

🔒 Please note, as of May 2026, all new and reset passwords must be at least 12 characters long.

If you're receiving an error when signing up, it could be due to you already having an account with us. You'll see an 'Email address in use' error under the email field if this is the case.

Please try logging in with this email; if you need to reset your password, please see above.

If you're still not able to access Olio, please use the button below to check whether your email address is already registered with us – just make sure you send it from the email address you'd like to look up!

If you've created an account but are receiving an error when trying to verify, your number has likely already been used to sign up for Olio.

You can contact us using the button below. Please add the phone number you're trying to use, and an agent will get back to you.

If you're trying to log in using a Gmail or Google Mail address, a recent update to our system affected how email addresses with dots (e.g. [email protected]) were handled. We're sorry for the inconvenience if you've encountered this issue. 🙏

If you're struggling to log in using a Google account that has any dots, please remove them from your email and try logging in again.

E.g. If your email is [email protected], try logging in as [email protected].

Once you're able to access your account, you can update your address by heading to the menu (☰) ➡️ Account ➡️ Update 'Email address' field ➡️ Save account.

If you’ve requested a password reset or magic link but haven’t received the email, please check your spam or junk folder first.

If it’s not there, it’s possible that your email provider is blocking our messages. If you have an alternative email address, we’d be happy to update your details so you can log in using that instead; just let us know.