Food Waste Hero Baskets

Baskets allow you to keep track of which requester wants what food, and how much of it (available exclusively to Food Waste Heroes (for now...).

Please note, you’ll need to be logged in to the Volunteer Hub to be able to access Baskets.

Please follow these steps to access and edit your Baskets:

Step 1: You receive a request from someone for your food.

Step 2: Confirm the requester is collecting the item.

Step 3: Go to the Volunteer Hub > Three lines menu > My baskets ’

Step 4: The requesters' Baskets opens, click on "See contents" and tap the minus and plus buttons to adjust the quantity

🎥 Watch the video below to see it in action:

How does the quantity counter work?

When you list food on Olio, there is a ‘Quantity’ field to indicate how many items you have available. Whatever quantity you set is referenced in the Basket, and no one other than yourself can see this.

When you allocate items to requesters, the number of items you allocate is deducted from the Quantity you set when you created the listing. The remaining quantity is referenced under ‘Available:’. This is a running total across all of your Baskets.

For example: You create a listing ‘Bananas’ and set the quantity to 17. You receive a request, and the person would like 7 bananas. In their Basket you set the quantity to 7. In the Basket the quantity ‘Available:’ will update to 10. You receive another request for 4 bananas. You set the quantity in the second Basket to 4. The quantity ‘Available:’ will update to 6.

Marking Baskets as collected

When a requester has collected their Basket, you can mark it as collected for it to disappear from your list of Baskets. Please note you currently cannot undo this action. Once a Basket has been marked as collected, it will disappear from your list of Baskets. However, Baskets will remain visible even when listings inside Baskets have expired.

Cancelling collections

If plans change, and you want to cancel a collection from a requester, you need to continue to cancel the collection from within the message by tapping the ‘Cancel pickup’ button in the conversation with the requester. Likewise, if someone is a no-show, you’d cancel the pickup as usual, and the food becomes available to allocate in another Basket.