Troubleshooting notifications

To access your notification settings, tap the three horizontal lines on the top left of the main app screen to open the sidebar and then tap “Notification Settings”. This will open your notification settings where you can adjust which notifications you get and how often you get them.

Go to your notification settings and make sure you have allowed Push notifications

Notifications are sent in batches at 0, 15, 30, 45 mins past the hour so that people don't receive hundreds of notifications every few minutes.
Eg. If you add a listing at 12.01, the notification will be sent in a batch starting at 12.15. The batch may take up to 15 minutes for all the notifications to be sent so it could be 12.30 by the time the notification appears on someone's phone. That's the worst-case scenario - it won't usually take this long.

Double-check your frequency settings to see how often you are being notified about certain items being added to each section of the app. Please also be aware that half of all listings are requested in under 1 hour, so unless you’re quick, listings might be gone.

Please note that you will not receive notifications for new listings or messages when the app is open. This is how the majority of apps work (otherwise the app could be notifying you of something you’re already looking at).

If you don't hear a sound when an Olio notification pops up, this is due to your phone settings. For Android, check here. For iPhone, check here.
Finally, if you're using Android, here is a detailed list of possible reasons for notifications issues: https://www.makeuseof.com/tag/android-notification-fixes/
If none of the above applies to you, it’s possible that we’re having issues sending notifications to your phone. Please use the "need help" button to get in touch.