👨💻 From May 2023, Olio started sharing webinars in which the founders or relevant members of the different teams within the company share with users new features and important information about the app. In these webinars, users are invited to participate and ask questions to the presenters. Here you can access the recordings of the webinars we have already held.
Driving demand as supply grows: With 225,000 FWH collection slots now coming onto Olio every month, we’re increasing our marketing spend and doubling down on students
AI will sort ‘Other’ issue reports from November: 30% of issue reports are categorised as ‘Other’, which creates significant manual work for our team to sort through. We’re therefore going to start using AI (which is already 80%+ accurate) to free our team up for complex cases. We’re also making the Issue Report Form easier to use
Clearer reporting and safer listings: FWH Squad Chat and Forum flag report options have been updated, and any listing with a confirmed food safety report is now automatically unlisted
Quicker answers for simple issues: Food Waste Heroes can now update their own address, and AI resolves 60% of login and sign-up issues
Cracking down on bad actors: AI is helping us ban 5x more bad actors, and 99% of penalties have been upheld. ID verification has been live since July and has blocked the ~1% of people who tried to use an ID that’s already on another account
Behind the scenes with Engineering: Our team ships 60+ pieces of work a week, including frequent app updates to keep up with Apple’s and Google’s requirements and the latest security fixes
£1.1bn of cumulative social value: Using survey responses from 3,000+ of you and a framework from MeasureUp we’ve quantified Olio’s positive impact on mental health, physical health and volunteering
Sainsbury's update for FWHs: We’ve heard your feedback on challenges like smaller evening collections or there not being food to collect; we’re reviewing the data with the Sainsbury’s team and have interventions planned
Using AI to resolve login issues: App login issues are frustrating for users, time-consuming for the customer support team, and highly repetitive. We’ve therefore trained an AI model on past tickets, which is already resolving 70% of issues instantly
Continuing our crackdown on bad actors: New skip/unassign policy is now live, warning system bugs have been fixed, and AI is being used to proactively flag personal allowance abuse. Coming soon: a temporary slot freeze after removals, fixes to post-collection messaging loopholes, and AI-powered detection of FWHs not sharing food widely after collections
ID verification coming soon: We’ll soon be implementing ID checks for new FWHs and returning FWHs coming off suspensions to prevent suspended bad actors creating new accounts
Auto-confirm is now live at 82 stores: A new feature that automatically confirms collections in advance, with staff trained to cancel if needed. This reduces admin for sites and gives FWHs clearer information
Student campaign delivering strong early results: Students use Olio at ~3x the rate of non-students and sign up as FWHs at ~2.5x the rate
An update on our financials
Lessons from Christmas that we'll use to improve Christmas 2026
The positive impact of Save Me Collections
Charities using Olio to manage collections from some stores
Our plans to tackle persistent rule-breakers
A brand new student-focused marketing campaign
2025
2024
2023