1. What do I have to do?
You'll see two buttons:
✅ "Yes, I can go to the collection" → lets your squad know you're attending.
❌ "No, I can't make the collection" → skips the slot (if more than 1 hour before start) and updates your squad.
⚠️ If less than 1 hour remains, the slot won't be skipped, you should attend as planned.
Please note: similar to on the Hub, you cannot skip a collection if it starts in less than one hour. If you tap 'No' and the collection time is less than one hour away, you'll receive a message letting you know the collection has not been skipped.
Please note: if you have an ongoing collection, you'll only be removed from the slot on that specific date. You won't be removed from all your collections at that store.
This feature does not replace the skip feature on the Hub. If you know in advance that you can't attend a collection, please skip or unassign via the Hub.
2. When will I be sent the reminder message?
10 hours before your collection start time.
You won't receive one if:
The store cancels more than 10 hours before, or
You claimed the slot less than 10 hours before.
If you confirmed "Yes" but the store later cancels, don't attend.
Please note: you won't receive a reminder message if you claim the collection less than 10 hours before the collection start time.
3. How long do I have to respond to the message?
You can respond until the collection start time.
If you tap "No" less than 1 hour before, the slot won't be skipped.
Missing the collection without responding counts as a missed collection (slots may be removed).
4. What happens if I don't respond to the message?
Your squad won't know if you're attending.
Initially, no action will be taken if you don't respond.
Olio may adjust this if many FWHs ignore the reminder.
5. Can I change my response?
No, you can only respond once.
If your plans change after confirming, skip or unassign via the Volunteer Hub.
6. What happens if someone in my Squad doesn't respond to the message?
There won't be a confirmation message in the squad chat for that volunteer.
Olio will monitor usage and may change how non-responses are handled in future.
7. What are the rules around skipping my slot?
The standard skip rules still apply.
See our FAQ on skipping here.
Report consecutive skips via the Issue Report Form under "Another Olio-er".
8. How does this interact with the post-collection message?
Both messages are used together:
Reminder message (10 hrs before): confirms if you can attend.
Post-collection message (1.5 hrs after): tracks why listings may not have been added.
9. What if my confirmation message is late?
You should receive your confirmation at least 30 minutes before your collection time.
If nothing comes through, please don't attend, and let us know via the Issue Report Form so we can look into it.
If it arrives with less than 30 minutes' notice, it's entirely your choice whether to attend, but please report that to us too.
Whatever you decide, always answer the Post-Collection Message after your collection, it's an important step that lets us know what happened.