How will I get added to Squad Chat?
Everyone who is collecting from a store will automatically be added to the Squad chat for that business.
Where do I find my group chat?
When you successfully claim a collection slot, you are automatically added to a group chat, right within the Olio app. The group chat is located under ‘Messages’.
The chat image contains the business logo and the title is the name of the store you are collecting from.
Can I stay in the Squad Chat even though my collection has ended?
Volunteers can remain in their Squad Chat after their collection has finished. This helps squads stay connected and makes it easier to cover future collections. You’ll receive an Olio’s Little Helper message letting you know that you’re welcome to stay in the Squad and continue chatting. You can leave at any time by tapping the three dots in the top-right corner of the chat. If you haven’t claim any collections in 2 weeks, you’ll be automatically removed to keep the squad list up to date.
Where can I see the business’ phone number?
On the collection slot card on the Volunteer Hub.
Where can I see the collection rota and details for my collection?
You can see all details in relation to your collection on the Volunteer Hub under ‘ My Collections’ ➡️ ‘More Info’
Where can I see who’s part of the squad?
Within your squad’s group chat on the Olio app, please tap ‘group chat info’. This shows a list of participants.
Do I need to reply to the OLH message to confirm I am collecting?
Yes please. Simply reply ‘I’m ready’ to the group so the Squad Captain knows you’re ready for your upcoming collection.
Do I have to post a picture of my collection to the Squad Chat after each collection?
No, Olio’s Little Helper will automatically send a message to the group after you’ve done your collection. This message will include a link to your listings and replaces the need for posting a picture.
Olio’s Little Helper says I posted ‘0 listings from my recent collection’. It’s not true, why does it say this?
There are several reasons why this could be the case, check out ''0 Listings/ Why didn't you list anything'' messages.
Why are you sharing how many listings I have posted?
To avoid you having to manually send pictures of your haul after each collection, for transparency and to make it easier for your fellow FWHs to see how much there was to collect.
What happens if there was nothing to collect?
Olio’s Little Helper will send the Post Collection Message, asking you what happened, if you have not listed within 1.5 hours of the collection. Please ensure you respond to avoid being removed from all your slots.
What is the Squad Captain’s role?
The Squad Captain overlooks the surplus food collections. They are your first point of contact for any questions. If needed, they can escalate any issues to Olio.
I blocked someone, so why are they in my group?
Blocking another user will not stop them messaging in a group chat in which you are active. If this is an issue for you, please swap your collection slot.
❗If you blocked your Squad Captain, or if you are a Squad Captain and blocked a volunteers who is in the same Squad as you, the system will automatically reverse the block, as this is not allowed. This is because Squad Captains need full visibility of, and communication with, their Squad.
How can I leave the group?
If you don't have active collections but decided to stay, you can choose to leave the Squad Chat at any time. Simply open the chat and tap the three dots in the top-right corner to leave the group.
How do I step down from collecting?
Please head to the Volunteer Hub and navigate to ‘ My Collections’ Please choose the slot you want to pause and tap ‘more info’. Scroll down and tap ‘Unassign’. Please choose when you’d like to stop collections and confirm your choice. Please note, you need to do this for every slot, if you have more than 1 collection slot at either the same or a different business.
How do I turn off notifications for group chat messages?
You cannot currently turn off notifications for group chats.
How can I contact Olio about my squad?
Report an issue about your collection via our reporting form.
How do you calculate statistics?
We calculate the statistics for Food Waste Heroes by calculating what % of listings that were created by the members of the Food Waste Hero squad during the period Sunday 9am and Sunday 8.59am prior the message being sent. These listings were marked as 'pick-up arranged' in the Olio app.
What should I do if the Olio app is down and I can't access my messages?
In the event of system downtime, we will communicate recommended actions to you via the Olio Status Page.