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There are ongoing slots (happening regularly) and one-off slots (single helpers); you can try a one-off before committing.

What types of collection slots are there for Food Waste Heroes?

Claim or unassign a collection slot any time through the Volunteer Hub.

How to claim or unassign a collection slot

You can't share a regular slot, but if you skip or unassign from it in the Volunteer Hub, another trained Food Waste Hero can claim/cover it.

Can someone else attend my collection on my behalf, if I can’t go?

If you can’t make a collection, skip it or swap with another FWH via the Volunteer Hub

How do I skip or swap my collection slot (including one-offs)?

You can have up to 3 collections on the same day of any type (ongoing or one-off). Ensure you can store & redistribute safely.

What is the maximum amount of collections can I claim?

Collection times are set by businesses. Some may be late, but prelisting, teamwork, and prioritizing use-by items help you share successfully.

How Are Collection Times Decided for Food Waste Heroes?

Collection times may change on UK bank holidays, you’ll get a reminder, but please always double-check.

Bank holiday schedule for Food Waste Heroes

Save Me Collections let you keep some (or all) food from harder-to-fill slots; you still share via the app and follow impact-tracking rules

Save Me Collections

Pilot collections test new business partners. Only FWHs with clean records can join; expect extra support and possible delays.

What are pilot collections?

Real-time collections appear same-day with food confirmed. Look for “Surplus Food Confirmed” in the Hub. Only go after claiming & confirming.

Real-time Collections

If an ongoing slot is unclaimed, a message is sent to the squad and it becomes a one-off slot in the Volunteer Hub for anyone to claim.

What happens when a collection slot goes unclaimed?

Everything about collection slots: the slot types, claiming, unassigning, skipping or swapping, one-offs, how slot times are decided, notifications, and special slots like Save Me, pilot and real-time collections.

 Collection slots: claiming, swapping & scheduling

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