Reporting on Olio

You can click the flag 🏳️ on any content (or 3 dots on a message) to send a report to Olio.


Reports from Olio users help us to identify and resolve things that aren't right. We receive thousands of flag reports a week and we prioritise them based on severity type. Then, someone in the team review the flag report and decide if it's a valid report or if should be reject it. Listings, comments or conversations against our Acceptable Use Policy or against any other rule will be removed.


If we decide is a valid report, we will remove the listing/post and send an automated message to notify the user. For severe cases (e.g. FWH sharing past use-by food) we send formal Warnings.


We are also exploring the use of AI to automate some of these reports as a first line of response.

Report a user

  • If someone has been unreliable, please give them a rating or block them (see below):
  • If they have behaved unacceptably in a message or have made inappropriate listings, please report that message or listing (see below).
  • To report a serious situation, please click "Contact Us" to provide us with further information.

Report a message

  • Click the three horizontal dots '⋯' on the message you'd like to report. 
  • Choose from the number of options shown to enable us to understand what your report is about, and take the appropriate action.

Report a listing

  • Click the flag 🏳️ at the top of the listing detail page.
  • Choose from the number of options shown to enable us to understand what your report is about, and take the appropriate action.
  • If none of the categories fits the reason for your report, you can select 'Other' and you will then have the option to explain the reason for your reporting in a short text field.

Report food shared against Olio's food safety guidelines

  • Tap the flag 🏳️ at the top of the listing.
  • 1️⃣ If you see someone sharing past the use-by date choose ➡️ ‘’Out of date’’. 2️⃣ For any other infraction (sharing food without a clear picture of the expiration date, food on the floor, etc) choose ➡️ ‘’other’’.

Report a Forum post or comment

  • Click the flag 🏳️ at the top of the post/comment.
  • Report anything that goes against our Forum Guidelines.

Block a user

  • Click the flag 🏳️ at the top of the screen on the profile of the user you'd like to block.
  • Select 'Block'.
  • Read more about how Olio blocks users.
  • If you still need to report a user, please find the message that you would like to report and follow the steps below to report a message.

Report Food Waste Hero collection issues


Report that something isn't working on Olio

  • Visit our live status page to check for known issues
  • Troubleshoot your device by 
    1. Logging out and back in
    2. Clearing your device cache/cookies
    3. Updating your app to the latest version
  • If this doesn't work, please submit a bug report via the ''Contact us' button on this page. Please include screenshots where possible.

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