Claiming cover collections

Who can claim my skipped or paused slot?

Whilst a message will go out into your squad's group chat when you skip or pause your slot to see if anyone from within the squad can cover the cover slot internally first, any Food Waste Hero who has completed their training will be able to claim cover slots via the Volunteer Hub. This means that a Food Waste Hero from outside your squad may join your group chat temporarily while they are covering a slot.

I can't commit to regular collections. Can I still claim collections?

Yes! There are two ways you can claim collections without committing to regular collections:

The first is by covering collections that have been skipped or paused by other Food Waste Heroes. Update your notification settings on the Volunteer Hub to be alerted when a one-off collection becomes available near you. 

The second is by claiming the first instance of any available ongoing collection as a one-off collection. For example: If there is an ongoing collection with a start date of the 8th May, you’ll have the option to claim the collection on the 8th May as a one-off. 

Make sure you introduce yourself to the squad and Squad Captain in the squad chat to pick up any important information you need to know before you collect!