Olio

ASDA confirms food availability after 2 PM. Only collect if you get a squad chat code. No code, means no collection. Please Don’t call the store.

ASDA: Collection process

ASDA collections open once you get a code (from 2 PM). Pick up anytime before 7 PM. Some slots appear last-minute if charities drop out.

ASDA: Collection Windows and Types of Collections

Only collect items allowed by ASDA: no chilled, frozen, expired, or damaged goods. Report any issues with photos via the Issue Report form.

ASDA: What you can and can't collect

A car is required for Booker collections due to high food volumes. Parking is usually available, but fuel or parking costs aren’t reimbursed.

Booker: Using Cars for Collections

Booker collections include chilled, ambient, and fresh items - often near or past best-before dates. Always collect, no matter the quantity.

Booker: What Food to Expect

Boots collections include chilled items like wraps, sushi, yogurts, and desserts. They're popular and often requested within 40 minutes.

Boots: What food can I expect from my collection?

List non-food items (like lip balm or shampoo) under your H&B slot. Don’t share supplements or medicine—report those instead.

Holland & Barrett: How Do I List Non-food items?

Always attend H&B collections, even for 2–3 items. List under your slot and mark as collected so your effort is tracked and counted.

Holland & Barrett: Small collections

Collect food, drinks & cosmetics near expiry. Never take supplements, medicine, or damaged items. Report anything unsuitable.

Holland & Barrett: What You Can and Can’t Collect

No, yellow sticker items may still be for sale. Only take food handed to you by Iceland staff during a collection.

Iceland: Reduced ‘yellow sticker’ Items

Check in by 2 PM, post a pre-listing, and collect 30 mins before close if the store confirms food. Skip if unavailable, don’t just no-show.

Midcounties Co-op: General Information

Collect hot food at 10:10 PM via the delivery window. No confirmation, just go. Share within 1.5 hrs. No-contact pickups aren’t allowed.

Nando's: General Information

If issues arise at an Olive Dining school (e.g. no answer, confusion, wrong containers), inform your squad and submit an Issue Report Form.

🍽️ Olive Dining School Collections – Common Issues & What to do

Share all Pret food by midnight on the use-by date. If staff don’t answer calls twice or more, report it via the Volunteer Hub.

Pret: General Information

Sainsbury’s collections include chilled food like sandwiches and salads. No loose bakery or yellow/refuse bags.

Sainsbury's: What food can I expect from my collection?

Sainsbury’s confirms collections 1 hour before your slot. Only attend if you get a message, no confirmation means don’t go.

Sainsbury’s: Collection Process

Only collect Tesco Ireland items approved by FSAI, e.g. chilled goods with freezing guidance, ambient groceries, whole veg, and flowers.

Tesco Ireland: What can/cannot be collected

Tesco collection schedules are managed by a third-party charity. Olio can't make changes—requests must go through Tesco HQ and may take 7 days.

Tesco: Collection Times

Olio auto-confirms Tesco collections based on store input and slot assignments. Only go if you receive a confirmation message in chat.

Tesco: How Does the Collection Process Work?

Tesco redistributes 88% of unsold food, sends none to landfill, and aims to halve food waste by 2025, supporting the UN's global goals.

How is Tesco working towards their sustainability goals and reducing food waste across the UK?

At multi-collector stores, Olio collects chilled food and charities take ambient. Follow staff guidance and only take what’s offered to you.

Tesco: Multi-Collector Collections

You’ll collect chilled or ambient surplus food. Amounts vary. Slots may shift if charities return. Check your Volunteer Hub for updates.

Tesco: What Should I Expect from a Collection?

Pret collections include chilled food only - no hot items. Share by midnight. Include allergen labels and report any issues via the Volunteer Hub.

Pret: What to Expect from Collections

TV & film set collections vary in location and timing. Stay flexible, keep details private, and always include allergen info when sharing.

TV and Film Sets: What to Expect

Join WhatsApp chats to confirm TV/film set collections and get updates. Use Squad Chat for FWH talk; exit the group when your slot ends.

TV and Film sets: Whatsapp Group Chats

Follow NDA rules on TV/film sets, no photos, stay in allowed areas, and wait for staff guidance. Always be polite and follow directions.

TV and Film sets: When You Arrive

Confirm 1 hr before, open lids in photos, include allergen info, and report recurring issues. Contact the site if a slot is unassigned.

Catering Sites: What to Expect

Use clean, food-safe containers if the site doesn't provide them. Return any borrowed ones, and list that requesters must bring their own.

Catering sites: Collecting Food in Reusable Containers

Catering sites can donate loose food via Olio by portioning, labelling with use-by dates, and providing allergen info at collection.

Donating Loose Food - Guidelines for Catering Clients

Catering clients can report no-shows or issues via a partner form. Olio offers impact reports and can show or hide your business name in listings.

Food Waste Hero Programme - Guidelines for Catering Clients

Catering clients can donate small non-food items (e.g. toiletries, cleaning products). For larger items, contact your account manager.

Types of donations - Guidelines for Catering Clients

Cooked food must be kept hot (above 63°C) and shared within 1.5 hrs, or chilled (below 5°C) and shared within 24 hrs for safety.

Food safety - Guidelines for Catering Clients

Catering collections are flexible. Donate at least 5 items per pickup. Olio manages safe sharing. Non-food donations are welcome too.

Catering Collections: General Information

Iceland collection timings (Lucky Dip & FWH)

Cooked food must be packaged by the business. Use recyclable containers. Raw fruit/veg doesn’t need packaging, volunteers should bring bags.

Packaging - Guidelines for Catering Clients

Information about our business partners for Food Waste Heroes

Business Partners

Find answers and get help from Intercom Support and Community Experts

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