No contact pickups

We understand that for some of our Food Waste Heroes, being able to leave food ready to be collected by a requester is important. However, leaving food unattended for any amount of time is a food safety risk. If you would like to take advantage of no-contact pickups, you must follow these rules to avoid being banned from the FWH program:

✅ You can leave ambient food in a closed plastic box to be collected by requesters.

✅ You can leave chilled food in a cool box or in a cool bag inside a regular plastic box for up to 30 minutes.

🔴 No contact pickups for hot food are not allowed and will result in a ban from the FWH program.

🔴 Leaving food in anything that is not a plastic container or cooling box will result in a ban from the FWH program.

*Chilled food that has not been picked up on time must be discarded so please agree with the requesters on a precise pickup time to avoid any food waste.

✅ Example of a suitable closed plastic box for ambient food

✅ A cool bag can be placed inside the plastic box to hold chilled food

✅ Example of a suitable cool box for chilled food