Collection Reminder Messages
A collection reminder message is sent 10 hours before the collection time, asking FWHs to confirm their attendance by pressing a button.
1. What do I have to do?
Youâll be shown two buttons: âYes, I can go to the collectionâ and âNo, I canât make the collectionâ. Tapping on âYesâ will automatically send a message to the rest of your Squad to let them know youâre attending the collection. Tapping âNoâ, will automatically skip the slot on your behalf (if the collection starts in more than one hour) and itâll become available for another FWH to claim, while also updating your squad chat.
Please note: similar to on the Hub, you cannot skip a collection if it starts in less than one hour. If you click âNoâ and the collection time is in less than one hour, you will receive a message letting you know that the collection has not been skipped.
Please note: if you have an ongoing collection then you will only be removed from the slot on that specific date. You will not be removed from all your collections at that store.
This feature does not replace the skip feature on the Hub - If you know in advance that you canât attend a collection, please skip or unassign via the Hub.
2. When will I be sent the reminder message?
Youâll be sent the reminder message 10 hours before the start time of your collection.
Occasionally, the store may cancel the collection more than 10 hours before the start time. If this happens then you will not receive the reminder message. Youâll know if the store has cancelled the collection if youâve received the message that starts with âNo collectionâ.
In most cases, the confirmation messages from the store will be sent after youâve received the reminder message. If youâve confirmed you are available for the collection by clicking âYes, I can goâ but the store later tells you thereâs no food, then please do not go to the collection.
Please note, you wonât receive a reminder message if you claim the collection less than 10 hours before the collection start time.
3. How long do I have to respond to the message?
You will be able to click the buttons up until the start time of your collection.
However, if you click âNoâ and itâs less than 1 hour until the collection, then the slot will not be skipped (This is to avoid slots being skipped at the last minute and being left unclaimed). If youâre able, please go to the collection as planned.
Failure to go to the collection will be classed as a missed collection and your slots may be removed. For more information on our missed collection process, please see this FAQ.
4. What happens if I donât respond to the message?
If you donât respond to the message, your Squad will not be informed of whether you can attend the collection. We therefore encourage you to utilise the buttons to let your Squad know whatâs happening.
Initially, we won't take action if a FWH doesn't click any of the buttons. We will monitor the new feature to see how many FWHs fail to respond, and may change this approach if necessary.
5. Can I change my response?
No, you can only respond once.
If you need to skip or unassign yourself from a collection after youâve confirmed you can attend, please head to the Volunteer Hub.
6. What happens if someone in my Squad doesnât respond to the message?
If someone doesnât respond, then there wonât be a message in the Squad chat to confirm if that member is attending or not.
We hope that most FWHs will use the buttons, but we will monitor whether this is the case once the new feature is live. If we see that lots of FWHs arenât using the buttons, then we reconsider how this works (e.g. trigger a message to the Squad to let you know thereâs no response OR make responding compulsory).
7. What are the rules around skipping my slot?
The rules on skipping still apply. More info can be found here.
If you see someone in your Squad skipping consecutive collections, then please continue to report this via the issue report using the âAnother Olio-erâ section.
8. How does this interact with the new post collection message message?
We introduced a new message which is triggered 1.5 hours after the collection (more info here).
This message will remain and the two messages work together as touchpoints before and after your collection. The reminder message is designed to reduce the likelihood of FWHs missing their collections (and freeing up collections for others to claim) and the post-collection message is designed to understand why listings have not been added to the app.