Troubleshooting your device
We're dedicated to ensuring your experience with the Olio app is seamless. If you're facing any difficulties, here are some troubleshooting steps you can take:
- Check your data or wifi connection
- Try to log out and log back in into the Olio app
- Download the latest version of the Olio app
- Turn your phone off and on again
- Re-install the Olio app
- Clear your cache on the Olio app
How can I ensure that I have the most recent version of the Olio app? ✅
- Open the app store on your device (e.g., Google Play Store for Android, App Store for iOS).
- Search for "Olio" in the search bar.
- If an update is available, you'll see an option to update the app. Tap on it to download and install the latest version.
- Once the update is complete, open the Olio app and check if the issue persists.
- You can also check the most recent version on our Status Page
Will turning my phone off and on help resolve issues with the Olio app? 📴
Yes, restarting your phone can sometimes resolve temporary glitches. Turn your phone back on again, open the Olio app and check if the issue has been resolved.
Should I reinstall the Olio app if I'm experiencing issues? 📳
Reinstalling the app can often resolve technical issues. Here's how you can do it:
- On your device, find the Olio app icon.
- Press and hold the app icon until a menu appears.
- Select the option to uninstall or delete the app.
- Visit the app store on your device and reinstall the Olio app.
- Log in to your account and check if the issue persists.
How do I clear the cache in the Olio app? 📲
- Open the Olio app and navigate to the "Account" section.
- Scroll down and look for the option to clear cache or storage.
- Tap on the option to clear cache/storage and confirm your action.
If you've tried these troubleshooting steps and are still experiencing issues, feel free to reach out to our support team by emailing us at hello@olioapp.com or submitting an issue report form from your Food Waste Hero Volunteer Hub.
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