Troubleshooting your device

We're dedicated to ensuring your experience with the Olio app is seamless. If you're facing any difficulties, here are some troubleshooting steps you can take:

  • Check your data or wifi connection
  • Try to log out and log back in into the Olio app
  • Download the latest version of the Olio app
  • Turn your phone off and on again 
  • Re-install the Olio app
  • Clear your cache on the Olio app

How can I ensure that I have the most recent version of the Olio app? โœ…

  • Open the app store on your device (e.g., Google Play Store for Android, App Store for iOS).
  • Search for "Olio" in the search bar.
  • If an update is available, you'll see an option to update the app. Tap on it to download and install the latest version.
  • Once the update is complete, open the Olio app and check if the issue persists.
  • You can also check the most recent version on our Status Page

Will turning my phone off and on help resolve issues with the Olio app? ๐Ÿ“ด

Yes, restarting your phone can sometimes resolve temporary glitches. Turn your phone back on again, open the Olio app and check if the issue has been resolved.

Should I reinstall the Olio app if I'm experiencing issues? ๐Ÿ“ณ

Reinstalling the app can often resolve technical issues. Here's how you can do it:

  • On your device, find the Olio app icon.
  • Press and hold the app icon until a menu appears.
  • Select the option to uninstall or delete the app.
  • Visit the app store on your device and reinstall the Olio app.
  • Log in to your account and check if the issue persists.

How do I clear the cache in the Olio app? ๐Ÿ“ฒ

  • Open the Olio app and navigate to the "Account" section. 
  • Scroll down and look for the option to clear cache or storage.
  • Tap on the option to clear cache/storage and confirm your action.

If you've tried these troubleshooting steps and are still experiencing issues, feel free to reach out to our support team by emailing us at or submitting an issue report form from your Food Waste Hero Volunteer Hub.

Other useful links: 

Troubleshooting Notifications

Magic Link Issues

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