Midcounties Co-op: General Information
We are very excited to be rolling out Olio Food Waste Hero collections with Midcounties Co-op. 🥳
What do Food Waste Heroes need to do on their Midcounties Co-op collection day?
🕑 Check in on the squad chat by 2pm to confirm you are ready to collect. If you are unable to collect, you must skip or pause with as much notice as possible, or you may be removed from the squad.
🙏 Post a pre-listing on your collection day (under 'personal') so your local community knows you are collecting
⏰ The collection time is 30 mins before closing time
👥 Look out for a message from the Midcounties Co-op store confirming if there is/is not food available to collect approximately 1 hour before your scheduled collection (see below for more details)
✅ If the store confirms there is food to collect, go to the store kiosk at your scheduled collection time (bringing your own bags).
📷 Send a photo of the food you’ve collected on the squad chat or using this link.
🤳 Post the food against your collection slot and wait for the requests to come in.
💜 Happy sharing!
What food will I be collecting from Midcounties Co-op?
Olio will be collecting mainly chilled (use-by) items from Midcounties Co-op. Some loose bakery items and non-food products may be donated also.
🥓 You may also be given cooked chilled items (eg. bacon rolls), please note these will have been chilled from the morning and can be reheated once more when end user consumes the items.
Please reject any expired items past their use-by date and report this on the squad chat with pictures.
Please note that you will be collecting any surplus food that is left after the site has sold bags through Too Good To Go.
How do Midcounties Co-op collections work?
⏰ 1 hour before the scheduled collection time, Midcounties Co-op will send a message confirming whether there is food to collect or the ‘no food available’ message from their computers.
Our system automatically recognises this and sends a message to the store letting them know if we have a FWH assigned to the collection slot. A message is then sent in the Squad Chat to let FWHs know if there is food/no food available.
❌ If you don’t receive a confirmation message, this means that the store hasn’t let Olio know if there is food available to collect or not. If this occurs, please assume there is no food and you should not attend your collection. You do not need to report this, we will check in with the site directly.
Feedback and communication
If you have any questions or experience a problem with your collection, please fill out an Issue Report Form, located under 'My Collections' on the Volunteer Hub.
Please also share any feedback on the squad chat too! This can be about positive interactions with store staff, stories with requesters, and photographs from collections just to name a few. We love to see these and we know Midcounties Co-op will too! 🤗