Trouble Logging In to Olio?

If you've forgotten your password or want to change it, tap "Forgot password" on the login screen and follow the steps or use this link.

For tips on setting a strong password, check out this guide from Get Safe Online.

If you're receiving an error when signing up, it could be due to you already having an account with us.

Please try logging in with this email; if you need to reset your password, you can do so on the login screen or via this link.

If you're still not able to access Olio, please email us at [email protected], and we can help.

If you’ve requested a password reset or magic link but haven’t received the email, please check your spam or junk folder first.

If it’s not there, it’s possible that your email provider is blocking our messages. Add [email protected] to your contacts or safe senders list to make sure our emails get through.

If you have an alternative email address, we’d be happy to update your details so you can log in using that instead; just let us know.

If you're trying to log in using a Gmail or Google Mail address, a recent update to our system affected how email addresses with dots (e.g. [email protected]) were handled. We're sorry for the inconvenience if you've encountered this issue. 🙏

If you're struggling to log in using a Google account that has any dots, please remove them from your email and try logging in again.

E.g. If your email is [email protected], try logging in as [email protected].

Once you're able to access your account, you can update your address by heading to the menu (☰) ➡️ Account ➡️ Update 'Email address' field ➡️ Save account.

If you've created an account but are receiving an error when trying to verify, your number has likely already been used to sign up for Olio.

Please try logging in with any other emails you have.

If you're not able to remember your verified account, please email us the number you're trying to use at [email protected], and we can give you a reminder.